I installed the new Mailwasher pro 2010 after I paid for it and installed it with no errors. But everytime I try to launch the program I get an error popup asking me to check for a solution online or close the program.
Here is the error info:
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: mailwasherpro.exe
Problem Signature 02: 1.0.10.0
Problem Signature 03: 4c5aa690
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4a275af7
Problem Signature 07: 344b
Problem Signature 08: 15a
Problem Signature 09: System.UnauthorizedAccess
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
I'm running windows 7 pro 64bit. 640gb hard drive, 8gb RAM.
Outlook 2007
Please help.
I also have Mailwasher 6.53 installed.
Is there a 64bit version of the Mailwasher pro 2010 I can download or you can email me.
HELP! Can't run MW Pro 2010
- Sidewinder
- Weary Womble
Post
The start up problem might be one of two things. Your security software may need to be told to allow both of the .exe files. The other has to do with how you have your "rights" set up on the system. If you are not the administrator or do not have admin rights you may need to change the properties on the shortcut to grant admin privelege.
Re: HELP! Can't run MW Pro 2010
No 64 bit version is available but the current one runs fine in 64 bit systems.ggenel wrote:I installed the new Mailwasher pro 2010 after I paid for it and installed it with no errors. But everytime I try to launch the program I get an error popup asking me to check for a solution online or close the program.
I'm running windows 7 pro 64bit. 640gb hard drive, 8gb RAM.
Outlook 2007
Please help.
I also have Mailwasher 6.53 installed.
Is there a 64bit version of the Mailwasher pro 2010 I can download or you can email me.
The start up problem might be one of two things. Your security software may need to be told to allow both of the .exe files. The other has to do with how you have your "rights" set up on the system. If you are not the administrator or do not have admin rights you may need to change the properties on the shortcut to grant admin privelege.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
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- ggenel
- Mystified Moa
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Re: HELP! Can't run MW Pro 2010
I am the administrator. I only have one PC and it's this laptop. I tried "run as administrator" and received the same error. I didn't change anyy security settings, where are they? I did notice that MW Pro 2010 installs to the same directoryy as MW Pro 6.53. Not sure if that matters.
- Sidewinder
- Weary Womble
Post
Re: HELP! Can't run MW Pro 2010
[quote="ggenel" I did notice that MW Pro 2010 installs to the same directoryy as MW Pro 6.53. Not sure if that matters.[/quote]
Install location should be OK. They can coexist on the same system as long as the deletions are managed by only one.
What security software are you using?
Install location should be OK. They can coexist on the same system as long as the deletions are managed by only one.
What security software are you using?
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
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- ggenel
- Mystified Moa
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Re: HELP! Can't run MW Pro 2010
Just the standard windows and Microsoft security essentials which is really just a virus and spam scanner.
- ggenel
- Mystified Moa
Post
Re: HELP! Can't run MW Pro 2010
Looks like I ifound the problem. I crated a new directory under C; called MW Pro 2010 and installed it there and voila, it works.
Apparently it defaults installation to C: Firetrust/mailwasher where MWPro 6.53 is installed and you can't have it in the same directory.
Apparently it defaults installation to C: Firetrust/mailwasher where MWPro 6.53 is installed and you can't have it in the same directory.
- anniebrion
- βeta Tester
- Contact:
- Location: Milkyway, Sol, Earth, UK, London
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Re: HELP! Can't run MW Pro 2010
FYI, by default MWP2010 installs into a similar but different folder than MWP6. This is so you can run both new and old side by side.ggenel wrote:I did notice that MW Pro 2010 installs to the same directoryy as MW Pro 6.53. Not sure if that matters.
Annie.......... PC details
Mailwasher Pro βeta [v 7.12.39]
Mailwasher Pro βeta [v 7.12.39]
- Sidewinder
- Weary Womble
Post
Re: HELP! Can't run MW Pro 2010
The normal default path for both programs is C:\Program Files\Firetrust\Mailwasher (MWP 2010) and MailwasherPro (old version). If along the way at some point in time the default(s) were altered that may have caused the problem.ggenel wrote:Looks like I ifound the problem. I crated a new directory under C; called MW Pro 2010 and installed it there and voila, it works.
Apparently it defaults installation to C: Firetrust/mailwasher where MWPro 6.53 is installed and you can't have it in the same directory.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
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- ggenel
- Mystified Moa
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Re: HELP! Can't run MW Pro 2010
Good to know. For some reason it installed into the same directory as MW 6.
By the way, how do I import my blacklist? I click on the import button but nothing happens.
Thanks for all the help.
By the way, how do I import my blacklist? I click on the import button but nothing happens.
Thanks for all the help.
- Sidewinder
- Weary Womble
Post
I suspect that MWP2010 is looking in where they thought your Blacklist was located.
C:\Program Files\Firetrust\MailwasherPro
If that does not exist then I suggest that you create and empty folder there with the MaiwasherPro name and copy the file named Blacklist.txt into it and then attempt the import again.
Re: HELP! Can't run MW Pro 2010
Did you install V1.0.10?ggenel wrote:By the way, how do I import my blacklist? I click on the import button but nothing happens.
I suspect that MWP2010 is looking in where they thought your Blacklist was located.
C:\Program Files\Firetrust\MailwasherPro
If that does not exist then I suggest that you create and empty folder there with the MaiwasherPro name and copy the file named Blacklist.txt into it and then attempt the import again.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
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- rusticdog
- Firetrust Monkey
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Re: HELP! Can't run MW Pro 2010
The Blacklist file MailWasher will import from will need to be in C:\Users\<username>\AppData\Roaming\MailWasherPro