fizzyblue wrote:I've been using the very old free version of MW 133 for years with no problems at all. (I have only upgraded as it will no longer work on my computer since SP 3 was installed for Windows XP.)
I upgraded a few days ago to the paid version of MW Pro 2010 - and nothing else has changed or been changed in terms of any of my security settings or anything at all. From years of trouble free use I have gone almost overnight to not being able to receive emails with attachments that I have sent to myself.
I am using Outlook Express, and running Mcaffee but have not changed any settings. I am also puzzled by why MW still lists mail as being on the server AFTER I have downloaded it - the old version never did - and also why my file attachments have vanished.
Hi Fizzyblue, I sometimes need to be reminded that the rest of the world are not geeks
So - thanks for that. And I'm amazed that you have been using such an early version of MW (free) for so long - that has to be some sort of record.
I've noted comments / advice put to you by Sidewinder and Stan_qaz - excellent and accurate stuff so will try to not stray across their comments.
You've provided excellent info to help us help you - not everyone does - so thanks heaps for that. XP - SP3, OE and mcafee, problem ('missing attachments?" occurs even when you send yourself emails from work, moved from MW (free 1.33) and paid to upgrade to MW2010. Once again, thank you for paying to use this new version of the product. Despite how things appear for you - this version is really brilliant.
I've tried to replicate your issue as best I can.
I tested out the MWP2010 forward email. It correctly called up OUTLOOK 2007 and created a new email. From within this new Outlook 2007 message I added an attachment (a small image file) and then sent it to myself. In my case, I have Outlook configured so that I must deliberately click 'send messages'. I then clicked the MWP2010 "Check Mail" button and there was my email, and the attachment was noted under the paperclip column. I looked at the source code - correct email and could see the attached image file (although it appears as hex code - which is normal). In short - worked perfectly.
(Sidenote: Word 2007 did crash once while I was looking for an image file to attach but it's crashed on occasion. I doubt this has anything to do with MWP2010 but will play around a bit just to be certain.)
Where are your attachments? If you correctly sent an email with an attachment then it will appear in MWP2010. I don't have (nor will I ever use) Mcafee (whole other topic issue) but doubt it looks at your email server to perform it's job. (If I'm mistaken here - please correct me folks.) Generally AV (anti-virus) products like McAfee or NIS (Norton Internet Security) scan emails during the process of downloading into your email client (OE or Thunderbiurd etc). This didn't happen so we have to look for other possible causes. Your workplace (where you sent yourself the email) probably has some sort of security in place - firewalls, AV, email scanning and so on. If the attachment was red-flagged by your workplace email system (and there are plenty of possible reasons for this) then it might have been deliberately removed before sending. I can see quite legitimate reasons for a workplace doing this with files like a spreadsheet or graphic etc - nothing sinister - and in a general sense, this is considered reasonable / good business practice.
So let's look at your workplace. Your PC might be infected and so too might your workplace network. There are gazillions of malware (viruses, trojans etc) that wreak havoc on PC's networks. Some are triggered by date, day, user ... etc. All cause significant harm and often infect image files, documents (like a spreadsheet) and target / disable whatever security software is found. That is not something we can do anything about - but it's something you (anyone) should consider when confronted by symptoms that you describe. I'll come back to this later.
Assuming that you correctly sent yourself an email with an attachment - are you able to see your emails on your workplace mail server or their ISP's mail server? Generally speaking I doubt a workplace would allow employees access to this feature but ... won't know until you try. The same goes for your workplace ISP - security. BUT .... if you can see your emails, look and see if it contains the attachment. If it's not there then maybe you did not attach it properly, or were prevented by your workplace group policies from being able to do so or ... lots of reasons.
Try sending yourself an email with an attachment from a friends PC - must be someone not connected with your work and on a bog basic ISP (internet service provider). Pick a safe text file (tends to cause less grief). See if that shows on MWP2010. If it does - then you have isolated where the 'problem' occurs to your workplace.
Sadly, despite advances in AV software and (OS) operating system security, old viruses and trojans still keep on causing trouble. There are lots of reasons - the infected file might have been stored within a ZIP file or other archive on an old backup CD or tape. Depending on age - it may not have come to the attention of AV software yet (or then). This has happened to me - years ago I archived a heap of really old files into a ZIP and then put them onto a CD. Some included old emails. Years later when I opened up an old email, I triggered the malware and it screwed up all of the image files on my system. I was using ZAPRO (Zonealarm Pro) at the time - and that was the reason I moved to the far more effective NIS (Norton Internet Security).
You might need to chat with your workplace IT team to ensure (a) the system and network is really free of malware and (b) if there are any policies that prevent you from sending certain attachments via email.
But like the others have already said, your problem, as described, has nothing to do with MWP2010. I tried to walk through the issue because you *might* have a serious problem elsewhere and what you saw was a symptom - not a cause. And I recommend you do follow this up with your workplace IT folk as a matter of urgency - maybe it's nothing, maybe your system has been compromised. But if you don't look then you won't know and that is never a good thing.
I tested out the MWP2010 forward email. It correctly called up OUTLOOK 2007 and created a new email. From within this new Outlook 2007 message I added an attachment (a small image file) and then sent it to myself. In my case, I have Outlook configured so that I must deliberately click 'send messages'. I then clicked the MWP2010 "Check Mail" button and there was my email, and the attachment was noted under the paperclip column. I looked at the source code - correct email and could see the attached image file (although it appears as hex code - which is normal). In short - worked perfectly.
(Sidenote: Word 2007 did crash once while I was looking for an image file to attach but it's crashed on occasion. I doubt this has anything to do with MWP2010 but will play around a bit just to be certain.)
EDIT - removed unnecessary quoted text.