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Auto delete based on Spam rating not always working
Posted: Tue Aug 17, 2010 10:27 am
by krazykanuck
I have the auto delete set to -100 but am getting the odd email that is not deleting.
Have one now where learning is -9, origin is -200 total -209 but it did not delete.
Re: Auto delete based on Spam rating not always working
Posted: Tue Aug 17, 2010 11:11 am
by stan_qaz
If there is nothing in the error tab rusticdog may be interested in the logs, anything there related to the delete?
Re: Auto delete based on Spam rating not always working
Posted: Tue Aug 17, 2010 11:24 am
by Sidewinder
Go to Help, Send Support Logs, add a brief description of the issue, refer to this topic and put Chris in the ticket number.
Re: Auto delete based on Spam rating not always working
Posted: Tue Aug 17, 2010 10:39 pm
by krazykanuck
I didn't see anything in the logs but not sure which logs I might see something in.
Does it matter if the email is in the inbox?
I washed the mail so it was deleted.
I can wait till I get another one and send the logs at that time if it makes more sense.
Thanks
Re: Auto delete based on Spam rating not always working
Posted: Wed Aug 18, 2010 7:19 am
by stan_qaz
Logs are only sent for the current day so you'd have to have seen the problem the day you send in the logs.
Don't forget to put in a link to this topic when you send the logs along.
Re: Auto delete based on Spam rating not always working
Posted: Wed Aug 18, 2010 11:16 am
by krazykanuck
Done
Re: Auto delete based on Spam rating not always working
Posted: Wed Aug 18, 2010 11:56 pm
by rusticdog
krazykanuck wrote:Done
Update to the latest version, it looks like your using 1.0.6....1.0.10 had a fix for AutoDelete failing if the FirstAlert lookup fails.
The email you said was received at 9:52, and from the FirstAlert logs.
Code: Select all
08-17-2010 09:56:06.470 Info FIRST ALERT SUBMISSION FAILED EXCEPTION INITIAL ATTEMPT SendRequest() Unknown exception
08-17-2010 09:56:06.470 Info FIRST ALERT ObjectThreadMethod() DISCONNECT FROM FIRST ALERT Unknown exception
08-17-2010 09:56:06.470 Info FT_FirstAlertQue::FAdisconnect(FirstAlert) - DISCONNECT FROM FIRST ALERT FT_FirstAlertQue::ObjectThreadMethod() StdException - Socket Closed
08-17-2010 09:56:06.470 Info Successfully disconnected from CFS...
08-17-2010 09:56:06.470 Info FIRST ALERT FAILED EXCEPTION GETTING RESPONSE ObjectThreadMethod() Unknown exception
We're up to 1.0.15 now too, just released...
http://forum.firetrust.com/viewtopic.php?f=50&t=7103
Re: Auto delete based on Spam rating not always working
Posted: Wed Aug 18, 2010 11:58 pm
by rusticdog
I forgot to add, you may as well disable Protocol Logging under Help, there's no point with that extra logging going on.
Re: Auto delete based on Spam rating not always working
Posted: Thu Aug 19, 2010 9:35 am
by krazykanuck
Thanks
Is there a problem with the check for updates process.
I ran it and it said I was up to date but obviously I'm not.
Re: Auto delete based on Spam rating not always working
Posted: Thu Aug 19, 2010 6:01 pm
by rusticdog
Yeah it's been flakey in some earlier versions, but I would expect it to work fine once you've installed the 1.0.15