Firetrust Support Forums

Just had this rather interesting screen corruption. I think I'd just done a wash of unwanted emails.
As you can see, one of the "washed" emails was still visible with the delete tick still showing. I have blurred the email addresses for security.

If I collapsed all of the different status sections then it was still displayed:
Minimising MW didn't fix the problem. I had to close and restart it.

David

This is a known problem with the grid software that is used by MWP, this is supplied by a 3rd party and as such is difficult to get fixed

If scrolling doesn't clear the issue, you can just clear the grid by pressing C then Y on the keyboard, then just recheck the account. Much faster than restarting.

anniebrion wrote:This is a known problem with the grid software that is used by MWP, this is supplied by a 3rd party and as such is difficult to get fixed

Thanks anniebrion - ah, 3rd party software, fine until it isn't!

dvdvnr wrote:

anniebrion wrote:This is a known problem with the grid software that is used by MWP, this is supplied by a 3rd party and as such is difficult to get fixed

Thanks anniebrion - ah, 3rd party software, fine until it isn't!

It may yet be our fault in how we're using it, yet to be fully proven.

Though we're sure we're doing everything right so far.

rusticdog wrote:It may yet be our fault in how we're using it, yet to be fully proven.

Though we're sure we're doing everything right so far.

Inconsitencies between how they say it works and how it actually works? Documentation at least 1 version out of date? Situation absolutely normal then (going by my experience)