Washing large amounts of e-mails

[johnfairweather]

I just had to go through 1000+ e-mails, in large bites of 200 emails at a time. I did notice that when I washed 200 e-mails that the Wash would go to the end and just hang there.

As an example, tonight I washed and deleted 253 e-mails and the Wash just hung there, after deleting the 253 e-mails - I had to click on 'Stop', to stop the Wash. Is there a problem?

[mcullet]

I just had to go through 1000+ e-mails, in large bites of 200 emails at a time. I did notice that when I washed 200 e-mails that the Wash would go to the end and just hang there.

As an example, tonight I washed and deleted 253 e-mails and the Wash just hung there, after deleting the 253 e-mails - I had to click on 'Stop', to stop the Wash. Is there a problem?

Hi and thanks for the feedback.

A problem - > 1.000 emails? Well it all depends - aside from the number of emails process and an unspecified 'hung there'', we can't tell much at all. I mean no disrespect to you (anyone) it's just that we need helpfrom you to allow us to help you most effectively.

Is this per day or spread between accounts or due to a PC not being used for an extended period?
What is your system (Specs - hardware and software, OS (operating system) and AV (antivirus product) and any other concurrently running application - some appear at start-up and some might not show on the task manager so you *may* need to use a tool to be absolutely sure).
Is this a one off or repeatable issue?
What version of MWP2010 are you using?
Software firewalls?
and anything else that was happening that might impact on performance of the task - such as system update / scheduled AV check etc.

Please understand I am not trying to give you (anyone) a hard time - I love toughies (difficult problems) - but we really do need a lot more info. Not everyone knows (and I don't blame them .... I see a sticky coming on) how to help us help them most effectively.

I've got a few thoughts and suggestions - and will wait for your reply before committing myself further. BTW - I've tested the latest version of MWP2010 on even larger numbers of spam but then, that was deliberate and an expected consequence of my dark hobby.

But as an aside - that really is a lot of spam. Hang in there!

[stan_qaz]

I've reported some problems when the total number of e-mails checked was in the 1000+ range, mostly the issues have been slowness in changing the active message or slowness in evaluations, haven't had any recent issues with washing though.

Did the error tab appear while you were washing? if it did there will usually be something useful shown, maybe just an "unknown error" that sounds worthless but often contains a nugget or two that will point at the problem or that you can forward to Firetrust and they can puzzle over.

When washing that number of messages you may have the washing status indicator linger for a fairly long time once the actual deletion of messages has finished and MW is busy updating internal bits. I'm hoping that Firetrust can get a fix in for that so you are told when the deletion has been finished so you can collect the good messages before more spam arrives. You can test this by running v6 alongside 2010 and checking mail in v6 once the delete counter stops counting down, the messages will be gone from the server but 2010 will still be doing internal updates.

[johnfairweather]

As per the various comments to my request -

My PC is Windows 7, fitted with Office 2010, MailWasher Version 2010.1.0.6.

The 1000+ e-mails in my last e-mail is probably a bit of a red-herring, as the problems started with 200+ e-mails. Probably it is a linear problem, so that it takes longer with the more e-mails there are to wash.

I would suggest you start with 300 emails and try to delete 260 e-mails and see what happens, at the end of washing. In my case it got to the end of 'Deleting 263 of 263' e-mails and just hung there, with the washing symbol rotating in the centre of the screen. I suppose if I waited, it might have finished.

[anniebrion]

Hanging at the end of washing used to be caused by FirstAlert, try switching this off and see if that stops it hanging. There has been some work done to try and stop the FirstAlert hangs but I don't think it has been fully cured yet

[stan_qaz]

If nothing else change the prompts around so we get a "Deletions Finished" followed by a "Wash finished - Updating database" so we can do our mail client check ASAP.

If not first alert possibly the learning is causing the delay, that might be worth looking at but you would not be updating the word lists while trying washing with learning disabled. I really need to clear out an afternoon to dig into this and see if I can nail something down as the problem.

[rusticdog]

1.0.6 ?

Update to 1.0.15, between these versions we made some improvements to the speed of Washing...

[stan_qaz]

I think there were fixes to the auto-update checker too, might be why you haven't been seeing newer versions. Check your settings to make sure MW is set to check/notify you of new updates.

1.0.15 is here: http://forum.firetrust.com/viewtopic.ph ... 181#p36181

[johnfairweather]

Thanks.

I did have it checked to notify me every two days, when an update was available. Hence, that wasn't working.

I think there were fixes to the auto-update checker too, might be why you haven't been seeing newer versions. Check your settings to make sure MW is set to check/notify you of new updates.

1.0.15 is here: http://forum.firetrust.com/viewtopic.ph ... 181#p36181

[johnfairweather]

Furthermore, I clicked on 'Help/Check for Updates' and received the message 'Your software is up to date'. I then checked About and the Version I have is still 2010.1.0.6. So, how do I access and ownload the 1.0.15 version?

Thanks.

I did have it checked to notify me every two days, when an update was available. Hence, that wasn't working.

I think there were fixes to the auto-update checker too, might be why you haven't been seeing newer versions. Check your settings to make sure MW is set to check/notify you of new updates.

1.0.15 is here: http://forum.firetrust.com/viewtopic.ph ... 181#p36181

[stan_qaz]

If you click the link in my post, the one you quoted twice that will take you to the download location.

[johnfairweather]

Thanks, that also seemed to cure one e-mail appearing on top of another one, in the Inbox window.

[rusticdog]

Thanks, that also seemed to cure one e-mail appearing on top of another one, in the Inbox window.

That will still happen from time to time unfortunately. Updates should be properly picked up now as well.