Event log showing problem but none showing in list?

[gerryfitz@]

A problem, just started today. Event log shows a problem but list is all OK?

Screen shot attached

I've tried PC restart and Mailwasher Pro restart, still the same

Event log problem.docx

(88.27 KiB) Downloaded 30 times

Gerry

[gingbat]

Yes, if only green checks in the event log, possibly you have it set to always show?

Click Settings>>Display>>Event Log, uncheck "Always show event log" and click Save....?

[gerryfitz@]

Yes, I have it set for always show, but the 'exclamation mark' , that indicates some fault, is not always there. It has just appeared in the last few days.

Regards

Gerry

[gingbat]

OK sure thing, the screenshot you sent showed no errors though... however if there are errors, something must be amiss....

I think I also replied to your email this morning about this in support? if so, send us some logs as below and we can take a look to see where the error is...

OK, in that case, can I please have some logs as per below directions:

- Use MWPro until you get the error,
- Click Help>>Send Support Logs.
- Write a note referring to this post (copy/paste the link from the address bar in your web browser)
- Click "Send Logs"

Then, reply to this to let me know the logs have been sent in case they do not arrive for any reason...