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Event log showing problem but none showing in list?
Posted: Sun Jun 15, 2025 5:51 am
by gerryfitz@
A problem, just started today. Event log shows a problem but list is all OK?
Screen shot attached
I've tried PC restart and Mailwasher Pro restart, still the same
Gerry
Re: Event log showing problem but none showing in list?
Posted: Sun Jun 15, 2025 7:26 am
by gingbat
Yes, if only green checks in the event log, possibly you have it set to always show?
Click Settings>>Display>>Event Log, uncheck "Always show event log" and click Save....?
Re: Event log showing problem but none showing in list?
Posted: Mon Jun 16, 2025 6:32 pm
by gerryfitz@
Yes, I have it set for always show, but the 'exclamation mark' , that indicates some fault, is not always there. It has just appeared in the last few days.
Regards
Gerry
Re: Event log showing problem but none showing in list?
Posted: Tue Jun 17, 2025 6:10 am
by gingbat
OK sure thing, the screenshot you sent showed no errors though... however if there are errors, something must be amiss....
I think I also replied to your email this morning about this in support? if so, send us some logs as below and we can take a look to see where the error is...
OK, in that case, can I please have some logs as per below directions:
- Use MWPro until you get the error,
- Click Help>>Send Support Logs.
- Write a note referring to this post (copy/paste the link from the address bar in your web browser)
- Click "Send Logs"
Then, reply to this to let me know the logs have been sent in case they do not arrive for any reason...