Firetrust Support Forums

Even those emails marked for deletion are being downloaded to the email client after washing. Makes no difference whether automatically marked for deletion or I manually check the deletion box. Any suggestions how to fix this, please?

New Windows 11 install. Thunderbird is email client. Everything else seems to work perfectly.

Yes, very sorry about that, we have recently discovered that for some accounts it add's a "_SSL" to the end of the server type which may be causing connection issues....

Eg, currently it is: "POP3_SSL" Port="995" and it should be: "POP3" Port="995"

OR:

Eg, currently it is: "IMAP_SSL" and it should be: "IMAP"

And possibly also:

Eg, currently it is: "SMTP_SSL" and it should be: "IMAP"

Please try editing the file to change this manually and see if it helps? (for all accounts)

To do this (also as per below screenshots):

click Help>>User Files within MWPro,
minimise the folder that opens,
click File>Exit to close MWPro,
maximise the user files folder again,
Right click on the "Accounts.xml" file and open in a text editor. (NOTE: may not have the .xml on the end)
change the above to remove the _SSL
save changes
restart MWPro

EG: FROM POP3:
OR if using IMAP:
TO POP3:
OR TO IMAP:

Yes, that worked. Thanks. I assume there will be a patch issued to fix this in due course, but anyway this can be marked down as "Solved".

Excellent...!

Just spent hours trying to work out what was going on with two new email addresses that i have just set up.
This has cured it in a couple of minutes!

Thank you Gingbat.

Now, how do I replace the hair that I have been tearing out?

it'll grow back.... unless you over 50 like me, then you may be out of luck.... lol