Firetrust Support Forums

Just upgraded to 2010.1.0.4 and immediately note the following:-

1. Start up speeds are very very slow, over 60 seconds sitting at the Mailwasher banner. 6.5.3 was virtually instant
2. Configuring Mailwasher to open my Email client (Forte Agent) always results with an error message, stating it cannot find Agent, unless of course Agent is already open in which case it actually does nothing. Interestingly enough, if I go into Settings and change the email client to Hotmail and them immediately back to Agent, everything works as it should until Mailwasher is shut down and then its back to square one.
3. Certain Emails put Mailwasher into an endless evaluation loop. All email is loaded and evaluation starts normally, at some point in the evaluation sequence it just stops evaluating and sits there in a loop. I cannot see if there are any connections between the email it loops on. Shutting down mailwasher at this point causes it to hang and requires Task Manager to kill the process.

Anyone got any bright ideas to fix this short of going back to the old 6.5.3

Chris

First if your on 1.0.4 you are way outdated. V1.0.19 is available for d/l at the top of this forum. Do the u/g and then come back.

Sidewinder wrote:First if your on 1.0.4 you are way outdated. V1.0.19 is available for d/l at the top of this forum. Do the u/g and then come back.

Thanks Sidewinder

Using the Help>Check for Update tells me I have the latest version! Is this another feature of the new release? I have upgraded as per your suggestion via the Forum and there is absolutely no difference Well it may load a second or so quicker subjectively.

Regards
Chris

cclough wrote:

Sidewinder wrote:First if your on 1.0.4 you are way outdated. V1.0.19 is available for d/l at the top of this forum. Do the u/g and then come back.

Thanks Sidewinder

Using the Help>Check for Update tells me I have the latest version! Is this another feature of the new release? I have upgraded as per your suggestion via the Forum and there is absolutely no difference Well it may load a second or so quicker subjectively.

Regards
Chris

First load of the day is slow at the present time due primarily to the .NET and Presentation Font stuff that is required. FT is working this issue. Subsequent start ups load significantly faster.

Instead of picking your mail client from the drop-list enter it manually in the browse field and see if that works better.

There were some FA server errors causing everyone fits, they should be corrected now. If you keep getting hangs on .19 I'm sure the support folks would like to have a log so they could look into it. If it happens again go to Help and send the lofs in, put Chris in as the ticket number and include a link to this topic and a note about what is going wrong.

stan_qaz wrote:Instead of picking your mail client from the drop-list enter it manually in the browse field and see if that works better.

There were some FA server errors causing everyone fits, they should be corrected now. If you keep getting hangs on .19 I'm sure the support folks would like to have a log so they could look into it. If it happens again go to Help and send the lofs in, put Chris in as the ticket number and include a link to this topic and a note about what is going wrong.

I've already tried this and it don't work either. I think the reason is that Agent requires to know where its data files sit on the HDD. If your data resides anywhere other than the Agent Data directory then you have to specify the location in the start in shortcut eg

c:\program files\Agent\Agent.exe "c:\user\chris\documents\agent"

This worked perfectly well in 6.5.3, but it appears you cannot add a parameter to the browse box in MW10. Further if you browse to the shortcut then MW takes no notice of the Start In parameter so the start up fails. This also worked perfectly in 6.5.3.

I have worked out that the evaluation hangs are caused by email addrs that I have not received before, but are not filtered in any way, they should be classified as good but are not for some reason.

Could you have MW call a batch file to start your mail client, put the correct startup command in it?

I'd think they will have to look at supporting the parameters in the user entered startup option, I don't think it has come up before.

The firetrust folks might be interested in seeing the logs when you get the hangs on new messages, sometimes they point out something that is easily fixed on their end. Send a log along next time it happens, include a link to this topic and put chris in as the ticket number to direct the logs to the forum guy's attention.

With regard to starting your Email client, I use a utility called "AutoIt"
[ http://www.autoitscript.com/autoit3/index.shtml ].

Even though I use Thunderbird, I find MwPro has never started it the way I want it to.
AutoIt allows you to automate any actions you could take yourself (E.g. mouse moves, clicks, keyboard presses) and compile them into a .exe file that MwPro can call.
My script opens the TB window, waits for it to maximize then sends ctrl+shift+T to get new mail.