Frozen

[lin_kot]

MailWasherPro froze my PC ... had to reboot. Now it's ***stuck*** on Evaluating Message 1 of 6 !!!
Your help will be appreciated.

[anniebrion]

Go to task manger (Ctrl-Shift-Esc) and kill both the MWP tasks.

Make sure your running the latest version v1.0.19 http://forum.firetrust.com/viewtopic.php?f=50&t=7265

Then, restart MWP & switch off FirstAlert. It is a know problem and is being looked at as a matter of urgency. http://forum.firetrust.com/viewtopic.php?f=50&t=7456

[lin_kot]

I'm in Task Manager and don't see anything MWP related. I have csrss.exe and I can't stop it nvvsvc.exe ... don't know what that is either! What exactly should I be looking for?

[anniebrion]

I'm in Task Manager and don't see anything MWP related. I have csrss.exe and I can't stop it nvvsvc.exe ... don't know what that is either! What exactly should I be looking for?

MailWasherPro.exe & MailWasherProApp.exe

[lin_kot]

They're not there ... probably because I rebooted?
I found First Alert and disabled it.

Thanks for helping me

[anniebrion]

The Task Manager stuff was to clear the crashed MWP, the reboot also did the job.

FirstAlert is in: Settings >>> Spam Tools >>> FirstAlert! Untick Enable FirstAlert

[lin_kot]

Many thanks. How will I know when the problem is resolved and when to enable First Alert?

[anniebrion]

I'm sure the thread at the top of the forum will be updated when they resolve the issue.

[Spurred On]

I had the same problem today and am posting this reply so that I can receive a notice via this thread when the issue is resolved.

Tony

[rusticdog]

I'm sure the thread at the top of the forum will be updated when they resolve the issue.

It would be very unlikely we cannot fix this today, that said....everyone is still working from home....and we just had a big aftershock....only a 5.1 but 5km deep and 10km from the city, so very close.

It's 8:30am and I need a drink already.

[Daledoc1]

FirstAlert disabled here, pending a fix.

Just subscribing to this thread, so I'll get notice when it happens.

Hope RD and all the folks in NZ (ESP the real, 4-legged DOG!) are safe in the interim -- we can wait for this bug fix.

Thanks,

daledoc1

[Spurred On]

After unticking Enable FirstAlert in the Spam settings, all worked well. I have subsequently reticked it, and all continues to work well. If it freezes again, I know what to do.

I live in Jackson Hole, Wyoming where there was a recent swarm of moderate quakes. The big fear is that they are a prelude to Yellowstone going off. If Yellowstone erupts, everyone in a 400 mile radius is dead. I can see the southern edge of Yellowstone from my widow, so if it blows I won't need the fix. All things considered, I'd rather still need the fix.

Tony

[lin_kot]

Your posts sure put (small) things into perspective ... pfft a computer freeze.
Stay safe!
LinK

[rusticdog]

OK, some braves soles might want to try enabling again and see what happens


One of the gateways was failing to properly bind the connections, we aren't sure why but it seems the likley culprit.

[Daledoc1]

OK, some braves soles might want to try enabling again and see what happens
<snip>

I'll don my most courageous sneakers (the ones with the brave SOULS) and give it a try.

RD, I *think* you did take a nip of that special sauce already today, didn't you? <just kidding>

daledoc1

PS Seriously, THAT was a REALLY quick troubleshoot -- wish other software folks were nearly as responsive!