Firetrust Support Forums

The new MW Pro may not be perfect (yet), but look: It is well supported with a lively forum, Rustic Dog answers posts promptly with tolerance and good humour (though I don't like the toddler crashing Rustic - turns my stomach every time!), and I paid less than 7 GB pounds for it and will pay the same per annum for continued development and support. Seems a bargain to me.

I have no connection with Firetrust, other than I have used MW happily for donkeys years, but as a web and ICT consultant I do have to put up with a ridiculous amount of poor software and indifferent or non-existent support and it is a pleasure to deal with a company that obviously cares about its customers.

PS I hope you are all safely over the earthquake now.

I really feel for poor rusticdog (Chris) as he isn't able to use the forum's "ignore idiots" option** like a normal user can. Doing that to the worst of the crop really improves my forum experience and keeps me from wasting time helping folks that don't appreciate it or that are just trolling.

Since v6 still works just as it always did I can't understand all the upset about 2010 either, if one of the updates is screwy or has a bug that is ticking you off just go back to v6 for a week or two and there will be a new version along with a pile of bug fixes. I look at the USD $10 as an investment, I get input on what works for me and what doesn't while the program is still being developed and often manage to get things added or changed so that I'm happier with the result.

Even more fun can be had if you are up for testing Beta versions and rusticdog has any open beta tester slots. Most of the betas are a bit buggy compared to the releases but so far only one in the last year or so has been buggy enough to put me back to the old version and that was only for a couple days.If you don't feel like testing you still can have a bit of input to where 2010 is going on the suggestion site: http://suggest.firetrust.com/ If you use the same login name there and here it reduces confusion.

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** Click on the user's name you don't want to follow, click "Add Foe" and you are done looking at their posts.

There will always be folk who don't react well, some just don't like change, some doing like bright colours, some having more significant issues related to faults in the software.

Still, we're making progress all the time, much faster than I've ever seen since working here. Each new build is getting slicker and more robust, and once we address some of these more serious stability issues we can look at further optimisations.


And yeap, we're all good after the quakes