) am I reporting the spam I am deleting? how do I know it is being reported?I never used FirstAlert with version 6, so I have no previous experience to fall back onto.
Reporting spam
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mr.den
- Travelling Tuatara
Post
Reporting spam
If I have FirstAlert enabled (and I do, I like living on the edge when there are server problems ) am I reporting the spam I am deleting? how do I know it is being reported?
I never used FirstAlert with version 6, so I have no previous experience to fall back onto.
) am I reporting the spam I am deleting? how do I know it is being reported?I never used FirstAlert with version 6, so I have no previous experience to fall back onto.
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anniebrion
- βeta Tester
- Contact:
- Location: Milkyway, Sol, Earth, UK, London
Post
Re: Reporting spam
FirstAlter uses another system to identify spam, MWP2010 ATM does not report any spam but there is a reporting feature being worked on 
but this is to report to 3rd parties (Spamcop etc...) and not FirstAlert.
but this is to report to 3rd parties (Spamcop etc...) and not FirstAlert.Annie.......... PC details
Mailwasher Pro βeta [v 7.12.39]
Mailwasher Pro βeta [v 7.12.39]
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mr.den
- Travelling Tuatara
Post
Re: Reporting spam
Aye thanks for that.
So nothing I do with spam influences the FA system at all eh?
So nothing I do with spam influences the FA system at all eh?
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anniebrion
- βeta Tester
- Contact:
- Location: Milkyway, Sol, Earth, UK, London
Post
Re: Reporting spam
Nope, that is how v6 works but too many false reports made FT rethink for 2010.
Annie.......... PC details
Mailwasher Pro βeta [v 7.12.39]
Mailwasher Pro βeta [v 7.12.39]
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stan_qaz
- Omniscient Kiwi
- Location: Gilbert, Arizona
Post
Re: Reporting spam
The false reports by users were making such a mess that it was unfixable as it was, adding a reputation system for reporters, massive whitelists and several other alternatives were discussed. None of them were time or cost effective and they built a completely new system for collecting spam to populate the FA database. The false positive problem is gone as far as I'm able to tell, at least there hasn't been one in the last 15,000 messages I've gotten.
I am not a Firetrust employee just a MW user.
--
First rule of computer consulting: Sell a customer a Linux computer and you'll eat for a day,
sell a customer a Windows computer and you'll eat for a lifetime.
--
First rule of computer consulting: Sell a customer a Linux computer and you'll eat for a day,
sell a customer a Windows computer and you'll eat for a lifetime.
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rusticdogru
Post
Re: Reporting spam
Yeah there's no doubt we've managed to improve FirstAlert in regards to previous issues like above, the side effect however was some people felt left out? as they weren't contributing.
When we do add the Spam Reporting feature to SpamCop and the like, we'd recommend those who want to report spam do so to services like that instead.
The problem really comes back to how seriously people treat Spam Reporting. For example we just got booted from our newsletter provider because they received too many spam complaints from our newsletters. These are the same newsletters that folk subscribe to, the same newsletters that have unsubscribe links at the very top etc...
Given they were all web based services sending the complaints we could only deduce that people were using the [SPAM] button in their webmail to delete emails, despite them being legitimate mailings. There's nothing we can do about that except simply move to another newsletter provider, really it just highlights how a lack of care can negatively impact.
The other issue with user reporting is that it carries a time delay where you rely on a user checking their email, reporting etc...when you run services like FirstAlert you need a real time reaction, so the moment a new spam comes in, it's in the database, populated out to the signature servers, this in turn positively effects all other users.
When we made steps towards getting the time delays from a user reporting system removed and a real time reaction to new spam, we saw far greater hit rates.
When we do add the Spam Reporting feature to SpamCop and the like, we'd recommend those who want to report spam do so to services like that instead.
The problem really comes back to how seriously people treat Spam Reporting. For example we just got booted from our newsletter provider because they received too many spam complaints from our newsletters. These are the same newsletters that folk subscribe to, the same newsletters that have unsubscribe links at the very top etc...
Given they were all web based services sending the complaints we could only deduce that people were using the [SPAM] button in their webmail to delete emails, despite them being legitimate mailings. There's nothing we can do about that except simply move to another newsletter provider, really it just highlights how a lack of care can negatively impact.
The other issue with user reporting is that it carries a time delay where you rely on a user checking their email, reporting etc...when you run services like FirstAlert you need a real time reaction, so the moment a new spam comes in, it's in the database, populated out to the signature servers, this in turn positively effects all other users.
When we made steps towards getting the time delays from a user reporting system removed and a real time reaction to new spam, we saw far greater hit rates.