Cant get started

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
computergenius
Student Sheep
Posts: 13
Joined: Wed May 12, 2010 8:10 pm

Cant get started

Postby computergenius Tue Aug 08, 2017 10:52 pm

Revisiting the android version after some time. Downloaded, installed, and logged in. But no email accounts.

I *think* that I should be on the PC: Settings->Sync->Mobile->Sync Button

But doing that, gives me the message
{"code":110, "message":"You are not permitted to view this feature"}

And I don't know if I should be doing anything to the phone at that time. Nothing appears on the phone afterwards.
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nick.bolton
The Big Cheese
Posts: 1627
Joined: Thu Aug 28, 2008 4:02 pm

Re: Cant get started

Postby nick.bolton Wed Aug 09, 2017 11:35 am

Your account might have been removed if it's not been used for a long time. We do remove dormant accounts. You'd need to re-create it again.
We are re-doing the mobile version at the moment
computergenius
Student Sheep
Posts: 13
Joined: Wed May 12, 2010 8:10 pm

Re: Cant get started

Postby computergenius Wed Aug 09, 2017 10:22 pm

Did that, and it worked. I also deleted most of the many email accounts which were being checked, as I wasn't sure if they were still active or not. Just guessing that they would be, or they wouldn't appear.

It's working now, thanks.
computergenius
Student Sheep
Posts: 13
Joined: Wed May 12, 2010 8:10 pm

Re: Cant get started

Postby computergenius Thu Aug 10, 2017 8:41 am

Spoke too soon...

The PC version is showing around 50 emails, the synced phone was showing one, but I marked it as spam, and now it is not showing any.

Do I have to do something to the phone to tell it to gather emails?
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nick.bolton
The Big Cheese
Posts: 1627
Joined: Thu Aug 28, 2008 4:02 pm

Re: Cant get started

Postby nick.bolton Thu Aug 10, 2017 12:43 pm

Since it's hosted, normally it will check in the background every 15 minutes, but if you pull down on the screen it will go off and fetch the emails, this can take a few seconds, then pull down again and it will bring the emails in to Mailwasher.
computergenius
Student Sheep
Posts: 13
Joined: Wed May 12, 2010 8:10 pm

Re: Cant get started

Postby computergenius Thu Aug 10, 2017 8:10 pm

Thanks, wouldn't have guessed that!

Are there instructions somewhere?
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nick.bolton
The Big Cheese
Posts: 1627
Joined: Thu Aug 28, 2008 4:02 pm

Re: Cant get started

Postby nick.bolton Fri Aug 11, 2017 12:30 pm

We're re-doing the mobile version and it won't be like this in the next version. Instructions https://www.firetrust.com/products/mail ... p-my-email

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