"Unable to contact server"

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
gpumarejo
Mystified Moa
Posts: 6
Joined: Tue Sep 11, 2018 5:45 am

Re: "Unable to contact server"

Postby gpumarejo Wed Sep 12, 2018 2:58 pm

Iphone X App is my problem. I can't even add a second account to test whether it's related to icloud or not. the app opens the window to add another account but doesn't let me actually fill in the information because it has problems communicating with the server I suppose - whatever you use when adding an account. The only field I can select is the Assing Account Colour. So it seems the App has multiple issues.....
andydarvill
Mystified Moa
Posts: 8
Joined: Wed Sep 12, 2018 5:51 am

Re: "Unable to contact server"

Postby andydarvill Fri Sep 14, 2018 5:45 pm

Aha, today the android app is working fine.
Any idea what the issue was?
User avatar
nick.bolton
The Big Cheese
Posts: 1740
Joined: Thu Aug 28, 2008 4:02 pm

Re: "Unable to contact server"

Postby nick.bolton Fri Sep 14, 2018 7:59 pm

That's odd. No idea.
The whole app is just a website which we wrapped up to make it look like an app. You can also get to it via http://mailwasher.firetrust.com/ on your browser, so if that works, then it should work in the app. Plus if you saw it working on IOS, then it should work the same in Android unless there's something screwy going on with the Android browser.
andydarvill
Mystified Moa
Posts: 8
Joined: Wed Sep 12, 2018 5:51 am

Re: "Unable to contact server"

Postby andydarvill Sat Sep 15, 2018 3:37 am

Oh well, working now.
Thanks for the prompt responses, I feel well looked after
andydarvill
Mystified Moa
Posts: 8
Joined: Wed Sep 12, 2018 5:51 am

Re: "Unable to contact server"

Postby andydarvill Sat Sep 22, 2018 3:50 am

Hmmm, it's been intermittently working and not working this week.
Working now.
Wonder what the issue is.
JonConnor
It begins with a single step
Posts: 1
Joined: Sat Oct 06, 2018 5:00 am

Re: "Unable to contact server"

Postby JonConnor Sat Oct 06, 2018 5:24 am

Ref: IOS on various devices - iphone and ipads - Been having this problem ''Unable to contact server'' for a month or so now. Will work on wifi but not on Vodafone UK network 3G or 4G whilst still able to connect to Internet and use web. Does not work for any email addresses that I have registered on it. Has worked fine for me for many years. Is this to do with the Server certficates which RusticDog mentioned some time back may need refreshing?
All working well on wifi though. Any ideas how to fix it? Have tried turning devices off fully and logging in from fresh. ??!! Help please.
Andrew42
Active Albatross
Posts: 156
Joined: Thu Jul 15, 2010 2:43 am

Re: "Unable to contact server"

Postby Andrew42 Wed Oct 31, 2018 10:42 pm

Neither IPad nor IPhone working today: "Unable to contact server" on both. Web version OK. Please advise.
User avatar
bhosay
Rattled Rabbit
Posts: 2
Joined: Mon Apr 13, 2015 6:18 am
Location: USA - Georgia

Re: "Unable to contact server"

Postby bhosay Thu Nov 01, 2018 12:34 am

not working for me using iPh7 with iOS11
tried LTE & WiFi same issue; both using ATT
PC access did login but has previous emails that already cleared when working.
this been intermittent for about 30 days, similar issue last week for about 2 hours.
NOTE1: PC access & WiFi for iPh7 use same internal router & DNS is ATT and cell(LTE) for iPh7 is ATT.
================
BH
johnnysaint
Student Sheep
Posts: 13
Joined: Wed Sep 17, 2008 9:49 am

Re: "Unable to contact server"

Postby johnnysaint Thu Nov 01, 2018 7:15 am

Same here over the last day.
Using a Sony Xperia XA1.
Can successfully login and use Mailwasher on PC.
Doesn't work on mobile network or WiFi (same network as the PC).
johnnysaint
Student Sheep
Posts: 13
Joined: Wed Sep 17, 2008 9:49 am

Re: "Unable to contact server"

Postby johnnysaint Thu Nov 01, 2018 10:23 am

As if by magic, everything work fine again.
User avatar
nick.bolton
The Big Cheese
Posts: 1740
Joined: Thu Aug 28, 2008 4:02 pm

Re: "Unable to contact server"

Postby nick.bolton Thu Nov 01, 2018 9:50 pm

Yep, sorry about this folks. We had an issue and it's working again, hopefully that's the end of that issue.
Andrew42
Active Albatross
Posts: 156
Joined: Thu Jul 15, 2010 2:43 am

Re: "Unable to contact server"

Postby Andrew42 Thu Nov 01, 2018 11:07 pm

Thanks Nick. Maybe, in future, when you know you have an issue like this you could post a note immediately on the forum so we know that you know??
User avatar
nick.bolton
The Big Cheese
Posts: 1740
Joined: Thu Aug 28, 2008 4:02 pm

Re: "Unable to contact server"

Postby nick.bolton Fri Nov 02, 2018 7:40 am

Yes will do!

Return to “Mobile for IOS/Android/Windows Phone 8”

Who is online

Users browsing this forum: No registered users and 3 guests