"Unable to contact server"

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
gpumarejo
Mystified Moa
Posts: 6
Joined: Tue Sep 11, 2018 5:45 am

Re: "Unable to contact server"

Postby gpumarejo Wed Sep 12, 2018 2:58 pm

Iphone X App is my problem. I can't even add a second account to test whether it's related to icloud or not. the app opens the window to add another account but doesn't let me actually fill in the information because it has problems communicating with the server I suppose - whatever you use when adding an account. The only field I can select is the Assing Account Colour. So it seems the App has multiple issues.....
andydarvill
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Posts: 8
Joined: Wed Sep 12, 2018 5:51 am

Re: "Unable to contact server"

Postby andydarvill Fri Sep 14, 2018 5:45 pm

Aha, today the android app is working fine.
Any idea what the issue was?
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nick.bolton
The Big Cheese
Posts: 1711
Joined: Thu Aug 28, 2008 4:02 pm

Re: "Unable to contact server"

Postby nick.bolton Fri Sep 14, 2018 7:59 pm

That's odd. No idea.
The whole app is just a website which we wrapped up to make it look like an app. You can also get to it via http://mailwasher.firetrust.com/ on your browser, so if that works, then it should work in the app. Plus if you saw it working on IOS, then it should work the same in Android unless there's something screwy going on with the Android browser.
andydarvill
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Posts: 8
Joined: Wed Sep 12, 2018 5:51 am

Re: "Unable to contact server"

Postby andydarvill Sat Sep 15, 2018 3:37 am

Oh well, working now.
Thanks for the prompt responses, I feel well looked after
andydarvill
Mystified Moa
Posts: 8
Joined: Wed Sep 12, 2018 5:51 am

Re: "Unable to contact server"

Postby andydarvill Sat Sep 22, 2018 3:50 am

Hmmm, it's been intermittently working and not working this week.
Working now.
Wonder what the issue is.
JonConnor
It begins with a single step
Posts: 1
Joined: Sat Oct 06, 2018 5:00 am

Re: "Unable to contact server"

Postby JonConnor Sat Oct 06, 2018 5:24 am

Ref: IOS on various devices - iphone and ipads - Been having this problem ''Unable to contact server'' for a month or so now. Will work on wifi but not on Vodafone UK network 3G or 4G whilst still able to connect to Internet and use web. Does not work for any email addresses that I have registered on it. Has worked fine for me for many years. Is this to do with the Server certficates which RusticDog mentioned some time back may need refreshing?
All working well on wifi though. Any ideas how to fix it? Have tried turning devices off fully and logging in from fresh. ??!! Help please.

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