One mail account not syncing

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
ajwilcox
Travelling Tuatara
Posts: 54
Joined: Sat Oct 25, 2008 10:29 am

One mail account not syncing

Thu Mar 12, 2020 12:12 pm

A mail account on my PC works fine. Seven other account sync to mobile but just one doesn't. Why?

Its POP3 but so are some others.
Deleting Mailwasher Mobile and reinstalling doesn't solve the problem.

Any suggestions?
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nick.bolton
The Big Cheese
Posts: 2009
Joined: Thu Aug 28, 2008 4:02 pm

Re: One mail account not syncing

Thu Mar 12, 2020 2:58 pm

Hi, who provides the email account? Gmail, Outlook.com etc?
ajwilcox
Travelling Tuatara
Posts: 54
Joined: Sat Oct 25, 2008 10:29 am

Re: One mail account not syncing

Thu Mar 12, 2020 11:27 pm

That really ancient (founded 1996) email provider called Claranet.
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nick.bolton
The Big Cheese
Posts: 2009
Joined: Thu Aug 28, 2008 4:02 pm

Re: One mail account not syncing

Fri Mar 13, 2020 7:35 am

Ok, can you let me know the POP3 details? Is it pop.claranet.co.uk ?
ajwilcox
Travelling Tuatara
Posts: 54
Joined: Sat Oct 25, 2008 10:29 am

Re: One mail account not syncing

Fri Mar 13, 2020 10:37 am

Incoming: pop.clara.net 995 SSL
Outgoing: relay.clara.net 465 SSL
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nick.bolton
The Big Cheese
Posts: 2009
Joined: Thu Aug 28, 2008 4:02 pm

Re: One mail account not syncing

Fri Mar 13, 2020 10:06 pm

Looks like we have the correct settings for clara.net, except that the username should only be the first part of your email address, not your full email address. Can you try that and see if it helps? I'll get our settings updated.
ajwilcox
Travelling Tuatara
Posts: 54
Joined: Sat Oct 25, 2008 10:29 am

Re: One mail account not syncing

Fri Mar 13, 2020 10:21 pm

It is and has been since 1996!
ajwilcox
Travelling Tuatara
Posts: 54
Joined: Sat Oct 25, 2008 10:29 am

Re: One mail account not syncing

Tue Mar 17, 2020 12:04 am

Is the one I can remember how to login to their webmail service
ajwilcox
Travelling Tuatara
Posts: 54
Joined: Sat Oct 25, 2008 10:29 am

Re: One mail account not syncing

Wed Mar 18, 2020 11:03 pm

The account works in MailWasher Windows. It just doesn't make it to mobile when synced.

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