Can't set-up MW for Android

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
sathyme
Student Sheep
Posts: 17
Joined: Wed Jul 22, 2009 1:48 pm

Can't set-up MW for Android

Fri Sep 16, 2022 10:22 am

I have tried EVERY configuration - but I get the same message - "Your email provider has indicated your email settings are not correct..."
I have tried setting it up as suggested on the laptop link to Android - to no avail - same message - I have Hotmail or Outlook live - I KNOW it is supposed to be outlook.office365.com - IMAP - 993 - SSL - I tried various others as well - SAME message - Can ANYONE help - the Support staff seems to have ghosted me - and I am tired of having to save up all my spam email and wash them when I get back home to my laptop.
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nick.bolton
The Big Cheese
Posts: 2410
Joined: Thu Aug 28, 2008 4:02 pm

Re: Can't set-up MW for Android

Sat Sep 17, 2022 9:40 am

Hi

Can you try setting it up with an app password to use instead of using your usual password.


1. On the Security basics screen https://account.microsoft.com/security , select 'Advanced security options' box, then 'Get Started'.
2. On this new page, scroll down to 'Additional Security' and Turn on 'Two-step verification'.
3. Launch the Set up two-step verification wizard by selecting Next.
4. The next screen prompts you to set up the Microsoft Authenticator app, which lets you tap in an approval notification to give an app access to your Outlook account (no password or code required). For our purposes, select Cancel to move on to setting up two-step verification.
5. Follow the instructions to enable two-step verification.
6. After this, you'll see an option to set up an app password. Select 'Create a new app password' and you'll be presented with a password you can use in MailWasher.
sathyme
Student Sheep
Posts: 17
Joined: Wed Jul 22, 2009 1:48 pm

Re: Can't set-up MW for Android

Mon Sep 19, 2022 10:59 am

Thank you for responding - however- we must have something different here in the US - I've attached SCREEN GRABS of what it looks like when I click on the Security basics screen https://account.microsoft.com/security - and then what it looks like when I click on Security Options. Also, in order to avoid my browser recognizing me - I used another browser that I NEVER use with email so nothing is stored - Vivaldi.
AND also Screen Grab 3 is from Firefox which has my info. of course, stored as it is what I mostly use - And I don't seem to have the options you have listed. I guess MW Pro can not be used with Hotmail on Android?
Attachments
FT MW Issue 1.jpg
FT MW Issue 1.jpg (39.45 KiB) Viewed 2557 times
FT MW Issue 2.jpg
FT MW Issue 2.jpg (52.76 KiB) Viewed 2557 times
FT MW Issue 3.jpg
FT MW Issue 3.jpg (55.03 KiB) Viewed 2557 times
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nick.bolton
The Big Cheese
Posts: 2410
Joined: Thu Aug 28, 2008 4:02 pm

Re: Can't set-up MW for Android

Mon Sep 19, 2022 5:22 pm

Hi,

It should be all the same globally.

You might already have 2-step authentication enabled, so on the security basics screen it should show you the app password option further down the screen.
sathyme
Student Sheep
Posts: 17
Joined: Wed Jul 22, 2009 1:48 pm

Re: Can't set-up MW for Android

Wed Sep 21, 2022 8:26 am

+_2022-09-20-16-18-16.png[/attachment]

Thank you - but as I said I can't get past logging in - so a Password means nothing to me - I have attached a screen grab from my phone - maybe I wasn't clear the first time - If I CAN NOT get past THIS SCREEN - I can not use MW on my Android - Is there someone who can just set it up for me? since NOTHING else works!
sathyme
Student Sheep
Posts: 17
Joined: Wed Jul 22, 2009 1:48 pm

Re: Can't set-up MW for Android

Wed Sep 21, 2022 8:27 am

Here is the attachment again - it didn't show up in the post it seems.
Attachments
Capture+_2022-09-20-16-18-16.png
Capture+_2022-09-20-16-18-16.png (82.47 KiB) Viewed 2511 times
sathyme
Student Sheep
Posts: 17
Joined: Wed Jul 22, 2009 1:48 pm

Re: Can't set-up MW for Android

Wed Sep 21, 2022 8:28 am

And the "dotted password" you see is the NEW one I made base don your 2-step verification so that doesn't work here either AND YES I also have tried with my REGULAR email password and even a New one and YES the email settings are correct - SAME ONES I use for MW on my laptop
neptane
It begins with a single step
Location: Longmont Colorado USA
Posts: 1
Joined: Mon Nov 22, 2021 4:20 pm

Re: Can't set-up MW for Android

Tue Oct 18, 2022 8:50 am

Exactly the same for iPhone - exactly. I have been fighting with this app for months. Nick has tried to help but I am tired of excuses!
When it works it is great security in not letting emails display unless allowed to do so. What a GREAT marketing opportunity! But...the same excuses over and over for YEARS!
My overall point is that if Firetrust has an app that doesn't work, that has so many complaints, that has not been updated for YEARS, then why even bother to have the app?
For gosh sakes just give up and take it off the app store until the darned thing is FIXED!
Continuing to have this junk on the app store just makes Firetrust and Kiwi expertise look...well....pretty awful.
IainL
It begins with a single step
Posts: 1
Joined: Wed May 17, 2023 4:59 am

Re: Can't set-up MW for Android

Wed May 17, 2023 5:05 am

I was unable to log in on my iPhone, I was pasting in my password. I then typed it in, and it worked. This may be obvious to most, but it helped me at least.
JacquelynHolt
It begins with a single step
Posts: 1
Joined: Fri Jun 02, 2023 9:53 pm

Re: Can't set-up MW for Android

Fri Jun 02, 2023 9:55 pm

Here are a few suggestions to help you troubleshoot the issue:

Double-check your email settings: Make sure you've entered the correct server address (outlook.office365.com) and port number (993 for IMAP) in your email client settings. Also, ensure that SSL/TLS encryption is enabled.

Confirm your username and password: Verify that you're entering the correct login credentials for your Hotmail or Outlook Live account. Sometimes, small typos can cause authentication failures.

Check your internet connection: Ensure that you have a stable and reliable internet connection on your Android device. A weak or intermittent connection can cause issues with email synchronization.

Disable any firewall or antivirus software: Temporary disable any firewall or antivirus software on your Android device. Sometimes, these applications can interfere with email connections.

Clear cache and data: Go to the settings of your email app and clear the cache and data. This step can resolve any temporary glitches or conflicts that may be causing the issue.

Try a different email client: If you're still encountering problems, consider using a different email client app on your Android device to see if the issue persists. There are several third-party email apps available on the Google Play Store.
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