Forgotten user name and password in MWM

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
Gumrat
Rattled Rabbit
Posts: 2
Joined: Wed Mar 31, 2010 9:57 pm

Forgotten user name and password in MWM

Wed May 15, 2013 6:15 pm

Hi, there!
I seem to have created two IDs for MW on my iPad, but when trying to get the app to work today, I find I've forgotten the details of both, except for the email addresses I used to create them. What can I do, apart from register again using yet another addy and this time not trust my memory, but write the details down? Also, before I logged out after trying to set up a new email address for washing, I was having terrible trouble anyway as MW wouldn't accept my icloud email address and password, kept telling me they were wrong - they're not, as I can access them on my laptop.
Thanks for any advice and help.
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nick.bolton
The Big Cheese
Posts: 2614
Joined: Thu Aug 28, 2008 4:02 pm

Re: Forgotten user name and password in MWM

Wed May 15, 2013 6:34 pm

Can you send me the email address you used to set it up (and usernames if possible) and I'll delete it so you can start again. Send to [email protected]
iCloud is IMAP only and we only support POP3 at this time, but we're working on IMAP support so hope to have it soon.
Gumrat
Rattled Rabbit
Posts: 2
Joined: Wed Mar 31, 2010 9:57 pm

Re: Forgotten user name and password in MWM

Wed May 15, 2013 7:47 pm

Thanks, Nick, I've done that. Ah, interesting about IMAP. I'm unable to use the MW app on my ipad for gmail, either - I presume that's the same thing?
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nick.bolton
The Big Cheese
Posts: 2614
Joined: Thu Aug 28, 2008 4:02 pm

Re: Forgotten user name and password in MWM

Wed May 15, 2013 8:18 pm

Actually you can setup GMail to use POP3, so just go in to your GMail settings, then...


Sign in to Gmail.
Click the gear icon in the upper right, then select Settings.
Click Forwarding and POP/IMAP.
Select Enable POP for all mail or Enable POP for mail that arrives from now on.
Choose what to do with your messages after your POP client or device receives them.
Click Save Changes.

Then setup your account in Mailwasher mobile. You might get an email from GMail asking you to approve this account setup, so if it doesn't work right away, check your gmail account.
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Sidewinder
Weary Womble
Posts: 11676
Joined: Sun Mar 29, 2009 2:05 pm

Re: Forgotten user name and password in MWM

Thu May 16, 2013 9:32 am

Gumrat wrote:Thanks, Nick, I've done that. Ah, interesting about IMAP. I'm unable to use the MW app on my ipad for gmail, either - I presume that's the same thing?
If you are having a problem trying to log into GMail you need to authorize the access. Instructions are as follows (from the download post at the top of this forum):

4a) Trouble logging in to GMail?
---------------------------------
If you get the message 'VerifyPopAccountFailed' when setting up your gmail
account, go to your gmail inbox
and there will be a message from Google about a suspicious login. Go through
the steps in the email or
visit http://www.google.com/accounts/DisplayUnlockCaptcha to unlock
Mailwasher Mobile as an application.
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