Notifications gone MIA

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
Post Reply
User avatar
Sidewinder
Weary Womble
Posts: 11676
Joined: Sun Mar 29, 2009 2:05 pm

Re: Notifications gone MIA

Fri Oct 02, 2015 1:22 pm

nick.bolton wrote:Ok, thanks for the update. We've got a support ticket in with Amazon so hopefully they come back to us
If the need a test guinea pig I'm here.

Whatever they were doing the other night opened the door briefly.

My guess is that they have a problem since it does not affect all users.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
Top
User avatar
Sidewinder
Weary Womble
Posts: 11676
Joined: Sun Mar 29, 2009 2:05 pm

Re: Notifications gone MIA

Wed Oct 07, 2015 3:00 pm

Updated to iOS9.1 PB4 and there are still no notifications from MWM.
In addition to the previously reported few likely the result of testing there was 1 straggler showed up.
I have tried deleting the app and reloading it, logged off the account and back on, turned off the app notifications and back on. Nothing worked. Problem remains - Amazon?
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
Top
User avatar
nick.bolton
The Big Cheese
Posts: 2616
Joined: Thu Aug 28, 2008 4:02 pm

Re: Notifications gone MIA

Wed Oct 07, 2015 3:53 pm

One of our guys who was working on this is away, back tomorrow so we'll try and figure out what's going on then
Top
User avatar
Sidewinder
Weary Womble
Posts: 11676
Joined: Sun Mar 29, 2009 2:05 pm

Re: Notifications gone MIA

Thu Oct 08, 2015 12:02 pm

If you were testing today there were a few came into the Notification Center today
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
Top
User avatar
nick.bolton
The Big Cheese
Posts: 2616
Joined: Thu Aug 28, 2008 4:02 pm

Re: Notifications gone MIA

Thu Oct 08, 2015 12:04 pm

No we hadn't yet. Got more of a delay on person - coming in tomorrow now
Top
User avatar
Sidewinder
Weary Womble
Posts: 11676
Joined: Sun Mar 29, 2009 2:05 pm

Re: Notifications gone MIA

Fri Oct 09, 2015 1:59 am

FYI! Apparently something intermittent is happening.

3 Notifications came in overnight. The first (5 msgs.) at 12:39 AM, second (6 msgs.) at 2:11 AM and the third (7 msgs.) at 2:57 AM. All time are U.S. EDT.

There were none since.

The only difference that I am aware of on my end is that my PC was powered down during that time. The iPad connects via wi-fi to my Verizon Router.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
Top
User avatar
Sidewinder
Weary Womble
Posts: 11676
Joined: Sun Mar 29, 2009 2:05 pm

Re: Notifications gone MIA

Fri Oct 09, 2015 2:45 am

Two more just came in?

(15 msgs) 9:40 AM
(20 msgs) 9:44 AM
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
Top
User avatar
nick.bolton
The Big Cheese
Posts: 2616
Joined: Thu Aug 28, 2008 4:02 pm

Re: Notifications gone MIA

Fri Oct 09, 2015 3:21 am

OK, can you PM me your Firetrust Login email address and we'll see if we can track them down related to this
Top
User avatar
Sidewinder
Weary Womble
Posts: 11676
Joined: Sun Mar 29, 2009 2:05 pm

Re: Notifications gone MIA

Fri Oct 09, 2015 3:48 am

nick.bolton wrote:OK, can you PM me your Firetrust Login email address and we'll see if we can track them down related to this

Done
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
Top
User avatar
Sidewinder
Weary Womble
Posts: 11676
Joined: Sun Mar 29, 2009 2:05 pm

Re: Notifications gone MIA

Thu Oct 15, 2015 2:58 am

It appears that the problem has been resolved. I haven't observed any fails in the last couple of days.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
Top
User avatar
nick.bolton
The Big Cheese
Posts: 2616
Joined: Thu Aug 28, 2008 4:02 pm

Re: Notifications gone MIA

Thu Oct 15, 2015 4:04 am

Thanks. We'll check this when at work. One of our test devices was not working at work, so we'll see soon. I've posted some things in Amazon's forum about this (as have numerous others)
Top
User avatar
nick.bolton
The Big Cheese
Posts: 2616
Joined: Thu Aug 28, 2008 4:02 pm

Re: Notifications gone MIA

Thu Oct 15, 2015 9:36 am

Yes, it appears to be working again!
Top
User avatar
Sidewinder
Weary Womble
Posts: 11676
Joined: Sun Mar 29, 2009 2:05 pm

Re: Notifications gone MIA

Thu Oct 15, 2015 10:24 am

nick.bolton wrote:Yes, it appears to be working again!
:thumbsup :thumbsup :bow
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
Top
User avatar
Sidewinder
Weary Womble
Posts: 11676
Joined: Sun Mar 29, 2009 2:05 pm

Re: Notifications gone MIA

Fri Oct 16, 2015 9:01 am

Bad news the problem has returned.

This AM the last Notification came in a 3:45 AM EDT.

Later this morning I went to open the app and I had been logged off????

I tried doing Power Down on the iPad, Closing the app, etc. and I had one Notification come in but none since.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
Top
User avatar
Sidewinder
Weary Womble
Posts: 11676
Joined: Sun Mar 29, 2009 2:05 pm

Re: Notifications gone MIA

Fri Oct 16, 2015 9:30 am

New one came in - newest msg. time stamp was 3:56 PM EDT

WIll continue to monitor.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
Top
Post Reply

Return to “Mobile for IOS/Android/Windows Phone 8”