Firetrust Support Forums

I opened MWM at the account list and at the bottom of all my accounts it said "no accounts ...".

I had to close the app and restart it before it would allow access to the accounts.

If you recall Annie, did you Login first and then it shows no accounts?

nick.bolton wrote:If you recall Annie, did you Login first and then it shows no accounts?

I had been logged in the previous day, it showed all my accounts with" no accounts..." at the foot of the list. This issue has not happened again since so may have been a one off.

Nick, I'm missing something. I'm back from our trip and have loaded the new MWP Pro beta and added v5 of MWM. The only account I use didn't synch so I entered it manually. At one point, I believe I saw something about a login, but no password nor userid combinations I tried would work. I don't recall a "forgot userid/password" function. At this point can I attempt another login? Can you folks PM my userid and password to me?

We don't have the admin tools yet to re-send your username etc. So, we deleted your userlogin from the system so you can start again - create a new login ID

nick.bolton wrote:We don't have the admin tools yet to re-send your username etc. So, we deleted your userlogin from the system so you can start again - create a new login ID

I did that and after several attempts, created an account. However, the email account is gone. I've loaded the most recent MWP beta. Should the email accounts be uploaded to the iPad automatically, or am I missing a step

A bit of clarification, we deleted your account from the server since you couldn't remember the login details for this mobile version. So, just re-create the email account again.

Next version we'll make it much clearer so MailWasher ID: is what you will use to login and sync settings across devices.

Done. Thanks.

When I tried to use MWM today, I got no results. In checking my account, the server and userid were greyed out. I deleted the account and consistently got a POP account create failed message. I have verified that the entries were accurate.

It's now working. Thanks.