Firetrust Support Forums

Not sure whether my issue is due to the new version coming out:
Haven't had a working internet-connection for the last three weeks, during my holiday in rural Ireland (had a great time, can advise this to anyone! ).. Yesterday on the ferry home, I had WIFI, so I tried to check and wash my mail for the first time in three weeks but.. MWP gave a login- error!! Completely according to Murpheys law: Just when I needed it most..

Justnow installed the new update: same problem. My account-name apparently is not recognized, so logically resetting passwrd does not work either. Might be a server-problem. Looks like creating a new account is my only option. Will await Nicks advise on this one..

Hi Rob

I can't find it sorry. At the moment we do have an automated system to clear out old accounts, but I don't think it should have done it in your case (i'll need to check logs with developers). Can you re-sign up and re-sync your accounts and see if you get a duplicate account message? I don't know what your username is, so I searched for your email address and couldn't find it.

Ahhh... That must be it: your automated system probably "thought" my account was hardly used... Now that you mention it: I remember having received an "account expired" mssge around July 10th, when I finally found WI-FI during our holiday in Ireland. Didn't take serious notice of that, as Internet in Ireland is anything but reliable; forgot all about it until now. If this is the culprit, you may consider setting the system somewhat less strict..

FYI: I've got a prepaid phone, where I need to buy a separate data bundle. Which I normally don't as I'm usually well within reach of WI-FI, plus: the bundle expires after a certain amount of time, whether I've used my data or not. Moreover: this data-bundle does not apply when abroad. So on my holidays I need to find a WI-FI access-point if I want to check my mail.

Just re-created my account in MWP, using exactly the same credentials and synced. Logged in on MWM; all seems to work OK again. Must have been your clean- up program that didn't like me...

Right, good to know. I think we'll need to extend this for holidaying types

Hmmm... I like that... Holidaying type... that's me allright!