Problems with MWM for iphone 5 and ipad 2

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
mike.dickman
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Joined: Mon Jul 29, 2013 4:44 am

Problems with MWM for iphone 5 and ipad 2

Mon Jul 29, 2013 5:08 am

I've used Mailwasher for a few years now and was really pleased when you brought out the mobile versions.

These have worked fine for months but stopped working today on both devices saying I had no mail accounts set up on them?

I tried deleting the apps and downloading again but when I try to login it says my username and/or password is incorrect. I looked up my username in the MW Destop App in Sync settings, so I know my user name is right, and even asked to reset the password but when I used that to try and login, the apps still said my username and/or password is incorrect.

What can I do to get this working again?

Thanks,


Mike
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racker
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Location: Zaandam, Holland, _____________ the_Netherlands
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Re: Problems with MWM for iphone 5 and ipad 2

Wed Jul 31, 2013 5:15 pm

Have you logged in w/i the last couple of weeks? Looks like the same problem I had: http://forum.firetrust.com/viewtopic.php?f=55&t=14163
I suggest, re- creating your account with exactly the same credentials and syncing from your desktop (worked for me)...
Beta tester.. oh well! ;)..
Mobile phone: Moto G5 on Android 8
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mike.dickman
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Joined: Mon Jul 29, 2013 4:44 am

Re: Problems with MWM for iphone 5 and ipad 2

Wed Jul 31, 2013 8:20 pm

Thanks for the reply.

Didn't get a chance to try your solution as there was an App update yesterday which seems to have resolved the problem on both devices.

Thanks for your help though.

Mike
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nick.bolton
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Joined: Thu Aug 28, 2008 4:02 pm

Re: Problems with MWM for iphone 5 and ipad 2

Wed Jul 31, 2013 8:53 pm

Yes, sorry about that. We had a faulty server update at the time.
raydenuduff
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Re: Problems with MWM for iphone 5 and ipad 2

Mon Sep 09, 2013 1:53 am

racker wrote:Have you logged in w/i the last couple of weeks? Looks like the same problem I had: http://forum.firetrust.com/viewtopic.php?f=55&t=14163
I suggest, re- creating your account with exactly the same credentials and syncing from your desktop (worked for me)...
This worked for me. Thanks!

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