Firetrust Support Forums

I've used Mailwasher for a few years now and was really pleased when you brought out the mobile versions.

These have worked fine for months but stopped working today on both devices saying I had no mail accounts set up on them?

I tried deleting the apps and downloading again but when I try to login it says my username and/or password is incorrect. I looked up my username in the MW Destop App in Sync settings, so I know my user name is right, and even asked to reset the password but when I used that to try and login, the apps still said my username and/or password is incorrect.

What can I do to get this working again?

Thanks,


Mike

Have you logged in w/i the last couple of weeks? Looks like the same problem I had: http://forum.firetrust.com/viewtopic.php?f=55&t=14163
I suggest, re- creating your account with exactly the same credentials and syncing from your desktop (worked for me)...

Thanks for the reply.

Didn't get a chance to try your solution as there was an App update yesterday which seems to have resolved the problem on both devices.

Thanks for your help though.

Mike

Yes, sorry about that. We had a faulty server update at the time.

racker wrote:Have you logged in w/i the last couple of weeks? Looks like the same problem I had: http://forum.firetrust.com/viewtopic.php?f=55&t=14163
I suggest, re- creating your account with exactly the same credentials and syncing from your desktop (worked for me)...

This worked for me. Thanks!