Sync Error

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
Avspinball
Student Sheep
Posts: 14
Joined: Wed Nov 02, 2011 4:13 pm

Sync Error

Sat Aug 17, 2013 7:52 pm

Just upgraded my android phone and installed the app. Was working fine then I tried to stop the notification on an account. The account disappeared. I tried to sync and the account would not come back. So on the phone I added the account again. Now when I hit the sync on the computer I get "error code 103, error message failed duplicate account. And on the phone it say paserror I think, it goes fast. I uninstalled the app and re-installed but nothing changed.
Please help, this is my main account.
Thanks,
Steve
User avatar
nick.bolton
The Big Cheese
Posts: 1935
Joined: Thu Aug 28, 2008 4:02 pm

Re: Sync Error

Sat Aug 17, 2013 9:51 pm

Hi Steve,
Odd behavior, but this parse error is related to a malformed email which we're not handling. So, can you go to Settings>>Email Accounts, select your email account and 'delete' the account.

Then go to your email client on your computer and download the emails there. Then re-set up the account in Mailwasher Mobile and it should work.
Nick
donnie
Rattled Rabbit
Posts: 3
Joined: Sat Aug 17, 2013 11:04 pm

Re: Sync Error

Sun Aug 18, 2013 12:17 am

Same here, using iphone only as I also have a mac and there's no mailwasher for mac :evil:

So, was pleased to find a mobile version, set up 2 of my accounts on there, checked for mail, then got a parser error, googled and found the info on here on what to do and did that and now ive done it the app isnt showing the email accounts at all, then when I try and re add them the app says it can't because they are already added to my mailwasher id :crazy :crazy

So, what's the solution???
Avspinball
Student Sheep
Posts: 14
Joined: Wed Nov 02, 2011 4:13 pm

Re: Sync Error

Sun Aug 18, 2013 2:21 am

Thanks Nick but I cannot see the accounts on the mobile app. It started with the account disappearing, then I uninstalled the app. Now I cannot get any of the accounts to show up at all. And on my desktop it will not sync. I get the error about duplicate accounts. I've unchecked all of them, logged off, tried one at a time. Nothing worked. Should I use a different email and create a new account?
Avspinball
Student Sheep
Posts: 14
Joined: Wed Nov 02, 2011 4:13 pm

Re: Sync Error

Sun Aug 18, 2013 2:31 am

I created a new log in and it did the same thing. By the way I get the 103 error for each of the accounts I have check on the desktop, one at a time while trying to sync.
User avatar
nick.bolton
The Big Cheese
Posts: 1935
Joined: Thu Aug 28, 2008 4:02 pm

Re: Sync Error

Sun Aug 18, 2013 9:00 am

Thanks for the reports, looks like we have a wider problem here (always on the weekend!). I'll update here what we find out and fix.
User avatar
nick.bolton
The Big Cheese
Posts: 1935
Joined: Thu Aug 28, 2008 4:02 pm

Re: Sync Error

Sun Aug 18, 2013 7:41 pm

Can you all try and download your emails (currently on the server) to your desktop clients so emails are no longer on the server, then wait 30 minutes and try the MW Mobile app again.

@donnie - should have the Mac version finished soon...we'll a basic first version anyway.
Avspinball
Student Sheep
Posts: 14
Joined: Wed Nov 02, 2011 4:13 pm

Re: Sync Error

Mon Aug 19, 2013 4:00 am

I logged in on my phone and I immediately get a parserror. Went to sync from my desktop and same 103 error. No change.
User avatar
nick.bolton
The Big Cheese
Posts: 1935
Joined: Thu Aug 28, 2008 4:02 pm

Re: Sync Error

Mon Aug 19, 2013 6:52 pm

Sorry, I was going to have this sorted out for you all today but we were in the middle of a server update, so I'll get on to it first thing tomorrow.
User avatar
nick.bolton
The Big Cheese
Posts: 1935
Joined: Thu Aug 28, 2008 4:02 pm

Re: Sync Error

Tue Aug 20, 2013 4:18 pm

Still no resolution on this sorry, users can't add new email accounts without them being deleted again, so we're trying to hunt down what's going on and hopefully will have a fix soon.
User avatar
Stressed
Mystified Moa
Posts: 9
Joined: Tue Aug 20, 2013 9:54 pm

Re: Sync Error

Wed Aug 21, 2013 3:24 am

Do you have any type of timeline, of if it will be today or tomorrow?
User avatar
nick.bolton
The Big Cheese
Posts: 1935
Joined: Thu Aug 28, 2008 4:02 pm

Re: Sync Error

Wed Aug 21, 2013 4:48 pm

Ok, this is fixed now. Sorry for all the problems!
Avspinball
Student Sheep
Posts: 14
Joined: Wed Nov 02, 2011 4:13 pm

Re: Sync Error

Wed Aug 21, 2013 4:57 pm

Nothing has changed for me. Is there something I need to do?
User avatar
Stressed
Mystified Moa
Posts: 9
Joined: Tue Aug 20, 2013 9:54 pm

Re: Sync Error

Wed Aug 21, 2013 4:59 pm

Nothing chaged for me either ??
User avatar
nick.bolton
The Big Cheese
Posts: 1935
Joined: Thu Aug 28, 2008 4:02 pm

Re: Sync Error

Wed Aug 21, 2013 4:59 pm

Hmm odd, I'll check again

Return to “Mobile for IOS/Android/Windows Phone 8”