Android: Parse error

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
tosch
Student Sheep
Posts: 19
Joined: Fri Sep 26, 2008 2:20 am

Android: Parse error

Wed Aug 28, 2013 9:24 pm

When I start MW on my android phone I get a 'parse error'.
No accounts are visible and when I sync my desktop version I get an error 103 / duplicate account.
Tried to logout/login on my phone, no luck.

Can you please help me on this.

Thomas
User avatar
nick.bolton
The Big Cheese
Posts: 1769
Joined: Thu Aug 28, 2008 4:02 pm

Re: Android: Parse error

Wed Aug 28, 2013 9:53 pm

Hi Thomas

Sorry about this, we've got a fix for this but can't deploy it quite yet. In the meantime, can you do the following

1. Download your emails to your email program and delete any spam off the server that's in the most recent 100 emails (the parse error is caused by a rogue character in a spam email).
2. Re-sync your email accounts from the desktop version to the mobile version (we removed the email accounts to remove the parse error/duplicate error).
3. You should be up and running again.

Nick
tosch
Student Sheep
Posts: 19
Joined: Fri Sep 26, 2008 2:20 am

Re: Android: Parse error

Wed Aug 28, 2013 11:45 pm

excellent, thanks for your help Nick.

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