Account expired

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
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Sidewinder
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Re: Account expired

Sat Feb 01, 2014 8:55 am

cfheinz wrote:There's a substantial amount of time between using MWM and MWP. Sorry, but I don't know what is meant by pipe lining.
In MWP go to Settings, Accounts, Incoming Tab, Advanced pulldown arrow. There are two tick boxes there. Repeat for each account.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
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cfheinz
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Re: Account expired

Tue Feb 04, 2014 7:04 am

Found the "Top Pipelining" box, but what is the relationship to MWM and the account dropping problem? Since the box isn't checked, I assume I'm using pipelining instead of RETR.
Carl Heinz
Windows XP Pro SP3+, Fortè Agent, iPad Air, MailWasher Beta Tester
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nick.bolton
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Re: Account expired

Tue Feb 04, 2014 7:36 am

Sidewinder was suggesting that the pipelining option could be interfering with the POP collecting of emails as it keeps the connection open. Maybe there's some sort of collision sometimes.
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Sidewinder
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Re: Account expired

Tue Feb 04, 2014 8:29 am

cfheinz wrote:Found the "Top Pipelining" box, but what is the relationship to MWM and the account dropping problem? Since the box isn't checked, I assume I'm using pipelining instead of RETR.
Pipelining is separate from RETR.
RETR calls for the full message to be brought down regardless of size whereas TOP only pull the (n) lines of each message per your setting.

In addition to Nick's explanation I thought it may be possible the MWP is causing your account to error out and then when the FT code attempts to do their Check Mail it detects the problem with the account and then drops it from their server and then when you try to access the FT server with MWM it detects that the account is gone and removes it from your device.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
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cfheinz
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Re: Account expired

Wed Feb 05, 2014 8:28 am

I'm having trouble following this because the accoount isn't dropping in MWP, just MWM.
Carl Heinz
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Sidewinder
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Re: Account expired

Wed Feb 05, 2014 10:24 am

cfheinz wrote:I'm having trouble following this because the accoount isn't dropping in MWP, just MWM.
MWP connects directly with your providers email server(s).
MWP only connects to FT servers.
The FT servers connect with your providers email server(s).

My thought is that the FT connection fails and then drops the account. Then when you try using MWM it's been downed/removed at the FT servers.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
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cfheinz
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Re: Account expired

Wed Feb 05, 2014 10:34 am

Sounds like something to be resolved at the FT level. At any rate, I've maintained the MWM connection for the last couple of days. Keeping fingers crossed.
Carl Heinz
Windows XP Pro SP3+, Fortè Agent, iPad Air, MailWasher Beta Tester
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Sidewinder
Weary Womble
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Re: Account expired

Wed Feb 05, 2014 11:42 am

cfheinz wrote:Sounds like something to be resolved at the FT level. At any rate, I've maintained the MWM connection for the last couple of days. Keeping fingers crossed.
The reason that I suggested turning off the Pipelining option in MWP is that it is not be handled well by some of the email providers and they may be the culprit in the problem. Time will tell.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
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nick.bolton
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Re: Account expired

Wed Feb 05, 2014 1:41 pm

Ok, let us know when and if it disappears and we'll try and trace it
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cfheinz
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Re: Account expired

Tue Feb 11, 2014 2:36 pm

We're still good.
Carl Heinz
Windows XP Pro SP3+, Fortè Agent, iPad Air, MailWasher Beta Tester
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cfheinz
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Re: Account expired

Mon Mar 03, 2014 2:41 am

The Charter account has disappeared again. I'm unable to recreate it because I'm getting the unknown at ISP error. I've double checked my entries and they are correct. I've not yet attempted a synch with MSP since it's only a bit after 5:00am and I've not yet turned on the desktop.
Carl Heinz
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cfheinz
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Re: Account expired

Mon Mar 03, 2014 8:41 am

MWP synch worked.
Carl Heinz
Windows XP Pro SP3+, Fortè Agent, iPad Air, MailWasher Beta Tester
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cfheinz
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Re: Account expired

Tue Mar 11, 2014 4:32 am

Charter account has disappeared again.
Carl Heinz
Windows XP Pro SP3+, Fortè Agent, iPad Air, MailWasher Beta Tester
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nick.bolton
The Big Cheese
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Re: Account expired

Tue Mar 11, 2014 4:38 am

Ok, we've found a few more people with the problem. Should have this fixed in new version - looking to have beta version out next week.
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cfheinz
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Re: Account expired

Wed Mar 12, 2014 3:38 am

Thanks. The synch did work again.
Carl Heinz
Windows XP Pro SP3+, Fortè Agent, iPad Air, MailWasher Beta Tester

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