Email account details disappearing

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
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Sidewinder
Weary Womble
Posts: 11678
Joined: Sun Mar 29, 2009 2:05 pm

Re: Email account details disappearing

Postby Sidewinder Sat Mar 22, 2014 6:51 am

gasman wrote:My accounts have disappeared again. :cry

When I try to sync from the desktop it tells me 'errorcode 401 - not logged in', yet I am logged in on the desktop and the mobile app.?

I'm only trying to sync two accounts and friends and blacklist and get the error message 4 times.?


Is your log in information on both the DT and the Mobile exactly the same?

Did you go beyond the 30 Day period on the mobile device?
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gasman
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Re: Email account details disappearing

Postby gasman Sun Mar 23, 2014 2:17 am

Yes, the desktop tells me I'm logged in as my user id (not the same as this forum) and so does the app.

Sorry, what is the 30 day period wit the mobile device.?

I have hardly used my phone in the last month or so, but appreciated the ability to get the odd email when needed.
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Sidewinder
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Re: Email account details disappearing

Postby Sidewinder Sun Mar 23, 2014 2:32 am

gasman wrote:Sorry, what is the 30 day period wit the mobile device.?

I have hardly used my phone in the last month or so, but appreciated the ability to get the odd email when needed.


If you don't use the mobile account for 30 days it is removed from the FT system.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
gasman
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Re: Email account details disappearing

Postby gasman Sun Mar 23, 2014 4:16 am

Ah ha,. So how does one get it back.? Clearly logging in and and attempting a sync does not work.?

TIA
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Sidewinder
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Re: Email account details disappearing

Postby Sidewinder Sun Mar 23, 2014 5:04 am

Click on the Nick Bolton user ID and then select email. Provide him with the email address that you used to establish the account originally. He will delete the old account and then you can re-establish it. You will have to use the Sync function to set up multiple accounts because they have set a limit of one account in the app itself.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
gasman
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Re: Email account details disappearing

Postby gasman Sun Mar 23, 2014 5:57 am

Great, thank you.
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nick.bolton
The Big Cheese
Posts: 1759
Joined: Thu Aug 28, 2008 4:02 pm

Re: Email account details disappearing

Postby nick.bolton Sun Mar 23, 2014 8:16 pm

Ok, I've reset it so give it a try again now.

Sorry about this, we've just about got the new version ready but one of the devs had planned a holiday so we'll release it early April and these problems should be a thing of the past.
gasman
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Re: Email account details disappearing

Postby gasman Sun Mar 23, 2014 10:19 pm

Back up and running again.

Thank you Nick for the prompt action, especially on a Sunday. :D

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