HTC upgrade today, now getting Error 103 sync

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
Arrogate
Rattled Rabbit
Posts: 4
Joined: Mon Mar 31, 2014 1:43 am

HTC upgrade today, now getting Error 103 sync

Mon Mar 31, 2014 2:05 am

Nick,
Using MW 7.03 and mobile version 1.4. Following an HTC upgrade to Android version 4.4.2 today the device lost all previous app settings. I cannot remember original MW ID settings, so I created a new one, twice. MW mobile now logged in to MW desktop using last created ID name. However, When trying to re-sync MW desktop to MW mobile, I get "Error 103 - duplicate account' 3 times due to there being 3 email accounts in use.

I understand from previous posts that you have to delete the MW IDs from the server so that I can start again. Please advise.
User avatar
nick.bolton
The Big Cheese
Posts: 1780
Joined: Thu Aug 28, 2008 4:02 pm

Re: HTC upgrade today, now getting Error 103 sync

Mon Mar 31, 2014 9:42 am

Yes I'll need to remove the previous username and data. Can you please email me at nick.bolton@firetrust.com and I'll fix it up. This problem won't happen in the next version we'll have out.

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