Account Expired

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
cjoe
Student Sheep
Posts: 11
Joined: Thu Jul 22, 2010 4:08 pm

Account Expired

Tue Apr 01, 2014 10:12 pm

When I try to login to my MWM on my Android, I get the "account expired redirecting..." message.
I haven't been able to successfully use it earlier and it probably expired.

When I tried to create a new MailWasher ID on MWP, it says the email is already in use on 2 email accounts.
Can you help me and delete those Mailwasher IDs? or help resolve the issue?

Thanks

Cjoe
User avatar
nick.bolton
The Big Cheese
Posts: 2009
Joined: Thu Aug 28, 2008 4:02 pm

Re: Account Expired

Tue Apr 01, 2014 10:31 pm

Ok, I've removed those so please try again and set up a new MailWasher ID.
GrumpyOldMan
Rattled Rabbit
Posts: 2
Joined: Mon Apr 07, 2014 12:46 pm

Re: Account Expired

Mon Apr 07, 2014 1:01 pm

Hi

I'm having the same sort of problems, It lets me log in but shows there's no mail account (was there previously) attached. When I go to add the previous mail account it says it is a duplicate, whips me about the head saying account expired and then won't let me create a new one.

Any help would be appreciated.

Cheers

Vic/GrumpyOldMan
User avatar
nick.bolton
The Big Cheese
Posts: 2009
Joined: Thu Aug 28, 2008 4:02 pm

Re: Account Expired

Mon Apr 07, 2014 1:32 pm

Ok, give it a try now.
GrumpyOldMan
Rattled Rabbit
Posts: 2
Joined: Mon Apr 07, 2014 12:46 pm

Re: Account Expired

Tue Apr 08, 2014 11:25 am

Worked a treat, sorry to take so long to get back to you but there was a minor family drama.

Thanks again

Vic/GrumpyOldMan
ncartwright
Rattled Rabbit
Posts: 3
Joined: Sun Nov 01, 2009 10:20 pm

Re: Account Expired

Sun Apr 13, 2014 1:33 am

Same problems here I either get account expired when logging in or if I do get in no Email accounts set up. If I try and create a new Email account or sync with my desktop PC I get a duplicate account already exsists message.

Neil
User avatar
Sidewinder
Weary Womble
Posts: 11678
Joined: Sun Mar 29, 2009 2:05 pm

Re: Account Expired

Sun Apr 13, 2014 5:39 am

ncartwright wrote:Same problems here I either get account expired when logging in or if I do get in no Email accounts set up. If I try and create a new Email account or sync with my desktop PC I get a duplicate account already exsists message.

Neil
Email Nick with the Email address that you used to set up your accounts initially. He will then delete your accounts on their server and then you can start over. Remember if you don't use the app for 30 days your account is disabled.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
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nick.bolton
The Big Cheese
Posts: 2009
Joined: Thu Aug 28, 2008 4:02 pm

Re: Account Expired

Sun Apr 13, 2014 9:41 am

Hi ncartwright, it should be fixed now
georgios
Rattled Rabbit
Posts: 3
Joined: Sun May 11, 2014 6:40 am

Re: Account Expired

Sun May 11, 2014 6:51 am

I get a "account expired" message every time I try to log in. If,sometimes, I succeed, as soon as I set up an account it says that there is a duplicate of it and it logs off. I have been using mailwashermobile on my iphone, after aa upgrade it stopped working and since then, I can't use it again? Any help?
George
User avatar
nick.bolton
The Big Cheese
Posts: 2009
Joined: Thu Aug 28, 2008 4:02 pm

Re: Account Expired

Sun May 11, 2014 7:04 am

Give it a try now Georgios, I've fixed it for you.

Nick
georgios
Rattled Rabbit
Posts: 3
Joined: Sun May 11, 2014 6:40 am

Re: Account Expired

Sun May 11, 2014 7:23 am

Thanks Nick. Now I can't add a second or third mail account in my profile. "Max email accounts exceeded". why?
User avatar
nick.bolton
The Big Cheese
Posts: 2009
Joined: Thu Aug 28, 2008 4:02 pm

Re: Account Expired

Sun May 11, 2014 7:40 am

Just add them by going to MailWasher Pro>>Settings>>Sync, then you can add as many as you like.
georgios
Rattled Rabbit
Posts: 3
Joined: Sun May 11, 2014 6:40 am

Re: Account Expired

Sun May 11, 2014 7:46 am

Thanks again! Keep up the good work!
George
User avatar
cfheinz
Guardian Gecko
Location: Southern California
Posts: 369
Joined: Tue Jul 13, 2010 5:00 am

Re: Account Expired

Tue May 13, 2014 2:47 am

I'm again getting the no email account and will so a synch. Will this also synch 2.0?
Carl Heinz
Windows XP Pro SP3+, Fortè Agent, iPad Air, MailWasher Beta Tester
User avatar
nick.bolton
The Big Cheese
Posts: 2009
Joined: Thu Aug 28, 2008 4:02 pm

Re: Account Expired

Tue May 13, 2014 6:40 am

No, we'll get a new version of MW Pro out for version 2.0.0 to enable the syncing

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