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Unable to contact server

Posted: Sun May 11, 2014 9:41 pm
by jcoillard
Yesterday i turned off my Galaxy S4.
After restarting it, i receive notification for new messages but i can't login to MWP, message "Unable to connect server".
With MWP 7.3 on my home computer, no problem to connect and synchronize
I tried uninstall reinstall MWP Mobile : no changes

Re: Unable to contact server

Posted: Mon May 12, 2014 7:58 am
by nick.bolton
We're not seeing any issue here with our servers. Can you try and restart your phone again

Re: Unable to contact server

Posted: Mon May 12, 2014 8:40 am
by jcoillard
I restart my phone after uninstall MW MOBILE
Reinstall MW MOBILE no change, same message
Trying to create New account, impossible for the same reason

Re: Unable to contact server

Posted: Mon May 12, 2014 9:05 am
by Sidewinder
jcoillard wrote:I restart my phone after uninstall MW MOBILE
Reinstall MW MOBILE no change, same message
Trying to create New account, impossible for the same reason
If you haven't accessed your account in the last 30 days it has been disabled. Email Nick with your address and he will delete your info on the server and then you can start over.

Re: Unable to contact server

Posted: Mon May 12, 2014 9:24 am
by nick.bolton
the account looks ok, so must be something else

Re: Unable to contact server

Posted: Mon May 12, 2014 10:17 am
by nick.bolton
Apologies, I think we have a problem with one of our servers - looks to be a hardware failure. We'll remove it from service and fix it up today

Re: Unable to contact server

Posted: Mon May 12, 2014 6:39 pm
by jcoillard
Great thanks Nick it works fine now
In fact i don't take that from about the middle of the last week they were no new messages in MWMobile ... and regulalrly thre was a notificatio but no new messages

Re: Unable to contact server

Posted: Tue May 13, 2014 10:58 am
by nick.bolton
Are you on Android 4.4.2 - Kitkat? This version of MW Mobile won't work with Kitkat.

Re: Unable to contact server

Posted: Tue May 13, 2014 9:13 pm
by jcoillard
Yes i'm on Kitkat (4.4.2) and MWM seems to work correctly ... I'm using 11 accounts because of my diffreent activities, and "wash" works correctly.
Where is the problem with Kitkat ?

Re: Unable to contact server

Posted: Tue May 13, 2014 9:49 pm
by nick.bolton
Oh ok, we have to specify certain versions of Android and we released it before Kitkat was available, so quite a few people have not been able to run MW Mobile if they have Kitkat. Anyway we'll have a new test version tomorrow which we'll post here.