Firetrust Support Forums

This morning I accidentally clicked Wash before unticking the Trash box of an email with attachment I didn't want to have deleted. I can see the email in my Trash folder and read it, but I can't figure out how to undelete it. Is there a way to undelete it in MWM so that I can download the email in MailWasher Pro? I was hoping that syncing the trash folder in MWM would accomplish that, but it doesn't. I'm using a Samsung 3 phone running Android,

Sorry, there's no way of currently undeleting or restoring the email from the trash. You'll have to ask the sender to resend it

Kinda hoped I'd overlooked a way to recover trash. Thanks for your reply.

Tony

Sure, we're looking for a way to reliably restore the email. At the moment it wouldn't work reliably as some ISP's would block the sending of it back to your email account.

Chariott wrote:Kinda hoped I'd overlooked a way to recover trash. Thanks for your reply.

Tony

Remember that all versions of MW only download a small segment of each message from the server and not the complete message. Therefore even if you do a restore the attachment and part of the message would not be there.

I appreciate your comments. I was thinking more along the lines of syncing the MWM trash list with the MW Pro recycle list in one direction, adding the MWM list into the Pro list, not bringing all of the Pro list into the MWM app. That would seemingly avoid the ISP issue and allow recovery as is currently available in MW Pro.

Thanks for the suggestion, we're only sync'ing one way from pro to mobile at the moment and it wouldn't work for those who don't have Pro, although it might be a good incentive to upgrade