Accounts disappeared

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
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Wyndham
Travelling Tuatara
Posts: 28
Joined: Sat Dec 06, 2008 11:57 pm

Accounts disappeared

Tue Dec 09, 2014 2:05 pm

I opened the app a few minutes ago to discover the previous accounts had disappeared.

I had last used the app less than an hour ago and can't recall anything odd happening in between.

Presumably all the entries in the friends and blacklists have also disappeared.
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Lost accounts
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iPad Air 2 and iPhone 5, using iOS 8.1.2
I no longer use Mailwasher on my desktop PC as I 'wash' the emails on my mobile devices
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nick.bolton
The Big Cheese
Posts: 1759
Joined: Thu Aug 28, 2008 4:02 pm

Re: Accounts disappeared

Tue Dec 09, 2014 2:11 pm

Yes I posted a few hours ago we were going to have to clear the database to fix a problem which caused duplicate emails to turn up. So everything is gone, but you can still sync your details from Mailwasher Pro.
User avatar
Wyndham
Travelling Tuatara
Posts: 28
Joined: Sat Dec 06, 2008 11:57 pm

Re: Accounts disappeared

Tue Dec 09, 2014 3:00 pm

I missed that, but glad to hear this was not accidental.

Unfortunately I wasn't asked to log in and so had to manually add the accounts again.
iPad Air 2 and iPhone 5, using iOS 8.1.2
I no longer use Mailwasher on my desktop PC as I 'wash' the emails on my mobile devices
User avatar
cfheinz
Guardian Gecko
Location: Southern California
Posts: 369
Joined: Tue Jul 13, 2010 5:00 am

Re: Accounts disappeared

Wed Dec 10, 2014 5:19 am

For some reason, synch still isn't working, but I was able to successfully manually enter my email account information. However, my blacklist entries were cleared and Mobile synch didn't restore them.
Carl Heinz
Windows XP Pro SP3+, Fortè Agent, iPad Air, MailWasher Beta Tester
User avatar
nick.bolton
The Big Cheese
Posts: 1759
Joined: Thu Aug 28, 2008 4:02 pm

Re: Accounts disappeared

Wed Dec 10, 2014 5:39 am

Did you try and see if those syn'd entries are showing in the chrome browser on your desktop? I'm just thinking because you're on an older version of Android that they might be there but just not showing.
User avatar
cfheinz
Guardian Gecko
Location: Southern California
Posts: 369
Joined: Tue Jul 13, 2010 5:00 am

Re: Accounts disappeared

Wed Dec 10, 2014 5:56 am

Since I don't care to upgrade Windows from XP Pro, the highest release of Internet Explorer that I can install is v8. I really don't want to go through the hassle of reloading all my programs which is something I'd need to do if I installed more recent versions of Windows. I do have the current version of the iOS on the iPad, though.
Carl Heinz
Windows XP Pro SP3+, Fortè Agent, iPad Air, MailWasher Beta Tester
User avatar
nick.bolton
The Big Cheese
Posts: 1759
Joined: Thu Aug 28, 2008 4:02 pm

Re: Accounts disappeared

Wed Dec 10, 2014 6:03 am

Ok, fair enough - I think a lot of folks are like that, waiting until their PC dies before upgrading. Anyway, we'll be releasing the IOS version today so you'll be able to try it then
User avatar
cfheinz
Guardian Gecko
Location: Southern California
Posts: 369
Joined: Tue Jul 13, 2010 5:00 am

Re: Accounts disappeared

Wed Dec 10, 2014 6:19 am

My desktop is "home grown" so I suspect the need to upgrade Windows is moot. I just replace boards/drives as necessary. Nice to have backups. :)
Carl Heinz
Windows XP Pro SP3+, Fortè Agent, iPad Air, MailWasher Beta Tester

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