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What is current cycle time?

Posted: Fri Dec 19, 2014 12:48 am
by cfheinz
Several emails deleted in Safari remain n MWM while new emails appearing in Safari aren't appearing in MWM. This has been happening for at least an hour. I've dragged the screen down several times. Notification screen isn't appearing when returning from sleep mode. The latter has been happening for roughly two days.

Re: What is current cycle time?

Posted: Fri Dec 19, 2014 6:37 am
by nick.bolton
Is it still happening now?

MWM only checks on the server every 15 minutes in the background, but it also checks when you login or when you pull down to refresh it will check the mail it will be checking every 3 minutes, you might need to pull down again to actually get the new email which has come in from the server.
IMAP email accounts are more responsive and retrieve the email when you refresh.

Re: What is current cycle time?

Posted: Fri Dec 19, 2014 11:42 am
by nick.bolton
Ok, we found a bug on the server side (these things rear their heads as more people come on board) which would have slowed things down, it certainly made the servers work harder so we're fixing it now. Thanks!

Re: What is current cycle time?

Posted: Sun Dec 21, 2014 4:48 am
by cfheinz
Pull down to refresh isn't clearing deleted emails. Still being worked on?

Re: What is current cycle time?

Posted: Sun Dec 21, 2014 8:43 am
by nick.bolton
It should be working, I've just tried it on POP and IMAP accounts without any issues. We fixed some issues on Friday and we haven't seen any issues since

Re: What is current cycle time?

Posted: Mon Dec 22, 2014 2:30 am
by cfheinz
It cleared ok just now on the second pull down.