Incorrect Notification Message Quantities

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David Bethel
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Location: Newport News, VA USA
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Incorrect Notification Message Quantities

Mon Dec 22, 2014 2:36 am

Right after my re-install, I started getting (2) notification messages after each email check. 1 had the correct number of emails, the other was quite a bit larger ( by 12 -20 )

Now I am only getting the larger, It averages 14 or so more than is actually there. Is there any way to reset the counter ? TIA -David
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Sidewinder
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Re: Incorrect Notification Message Quantities

Mon Dec 22, 2014 7:50 am

Are you certain that you don't have two instances of the app installed? Also the notifications may come for each different Account.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
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David Bethel
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Re: Incorrect Notification Message Quantities

Tue Dec 23, 2014 2:30 am

Sidewinder wrote:Are you certain that you don't have two instances of the app installed?
I don't think so. I have done several restarts and cold boots of the phone recently
Also the notifications may come for each different Account.
I'm pretty sure I only have a single account setup.

Thanks -David.
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Sidewinder
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Re: Incorrect Notification Message Quantities

Tue Dec 23, 2014 3:13 am

Is your Account set up as IMAP or POP?
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
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David Bethel
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Re: Incorrect Notification Message Quantities

Tue Dec 23, 2014 5:17 am

Sidewinder wrote:Is your Account set up as IMAP or POP?

POP

-David
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nick.bolton
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Re: Incorrect Notification Message Quantities

Tue Dec 23, 2014 8:06 am

Do you have it setup on more than one device?
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David Bethel
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Location: Newport News, VA USA
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Re: Incorrect Notification Message Quantities

Wed Dec 24, 2014 2:43 am

No , not that I know off. I did login online as you suggested when I lost the login. Maybe I'm still logged in there ????
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David Bethel
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Location: Newport News, VA USA
Posts: 16
Joined: Sun Oct 05, 2014 1:58 am

Re: Incorrect Notification Message Quantities

Wed Dec 24, 2014 4:15 am

Yes I was logged in online


Logged off


problem is still there. Now the quantity is down to 7-8 extra

-David
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nick.bolton
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Joined: Thu Aug 28, 2008 4:02 pm

Re: Incorrect Notification Message Quantities

Wed Dec 24, 2014 9:40 pm

The notifications are based on your device so can you uninstall the app, restart the phone and then re-install the app. Hopefully this fixes the issue.

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