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Incorrect Notification Message Quantities
Posted: Mon Dec 22, 2014 2:36 am
by David Bethel
Right after my re-install, I started getting (2) notification messages after each email check. 1 had the correct number of emails, the other was quite a bit larger ( by 12 -20 )
Now I am only getting the larger, It averages 14 or so more than is actually there. Is there any way to reset the counter ? TIA -David
Re: Incorrect Notification Message Quantities
Posted: Mon Dec 22, 2014 7:50 am
by Sidewinder
Are you certain that you don't have two instances of the app installed? Also the notifications may come for each different Account.
Re: Incorrect Notification Message Quantities
Posted: Tue Dec 23, 2014 2:30 am
by David Bethel
Sidewinder wrote:Are you certain that you don't have two instances of the app installed?
I don't think so. I have done several restarts and cold boots of the phone recently
Also the notifications may come for each different Account.
I'm pretty sure I only have a single account setup.
Thanks -David.
Re: Incorrect Notification Message Quantities
Posted: Tue Dec 23, 2014 3:13 am
by Sidewinder
Is your Account set up as IMAP or POP?
Re: Incorrect Notification Message Quantities
Posted: Tue Dec 23, 2014 5:17 am
by David Bethel
Sidewinder wrote:Is your Account set up as IMAP or POP?
POP
-David
Re: Incorrect Notification Message Quantities
Posted: Tue Dec 23, 2014 8:06 am
by nick.bolton
Do you have it setup on more than one device?
Re: Incorrect Notification Message Quantities
Posted: Wed Dec 24, 2014 2:43 am
by David Bethel
No , not that I know off. I did login online as you suggested when I lost the login. Maybe I'm still logged in there ????
Re: Incorrect Notification Message Quantities
Posted: Wed Dec 24, 2014 4:15 am
by David Bethel
Yes I was logged in online
Logged off
problem is still there. Now the quantity is down to 7-8 extra
-David
Re: Incorrect Notification Message Quantities
Posted: Wed Dec 24, 2014 9:40 pm
by nick.bolton
The notifications are based on your device so can you uninstall the app, restart the phone and then re-install the app. Hopefully this fixes the issue.