"Unable to contact server"

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
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Sidewinder
Weary Womble
Posts: 11678
Joined: Sun Mar 29, 2009 2:05 pm

Re: "Unable to contact server"

Tue Apr 21, 2015 11:50 am

Have you tried shutting the device off and then restarting it?
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johnnysaint
Student Sheep
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Joined: Wed Sep 17, 2008 9:49 am

Re: "Unable to contact server"

Tue Apr 21, 2015 7:02 pm

Yes, I've switched on/off, no difference.

I've also cleared app data and cache but no success.

Thanks anyway😃
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rusticdog
Firetrust Monkey
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Re: "Unable to contact server"

Tue Apr 21, 2015 9:11 pm

You're not alone, mine doing the same....seems like could be Android devices effected. Guys looking into it.
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rusticdog
Firetrust Monkey
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Re: "Unable to contact server"

Tue Apr 21, 2015 9:39 pm

Aannd we're back!
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nick.bolton
The Big Cheese
Posts: 1933
Joined: Thu Aug 28, 2008 4:02 pm

Re: "Unable to contact server"

Tue Apr 21, 2015 9:41 pm

Yes, sorry about this. We had to renew our SSL certificate and there was a small configuration problem with the new certificate which wasn't immediately apparent.
johnnysaint
Student Sheep
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Re: "Unable to contact server"

Wed Apr 22, 2015 12:16 am

All fine now. Thanks.
steveshank
Rattled Rabbit
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Joined: Wed Feb 04, 2009 7:51 am

Re: "Unable to contact server"

Wed Apr 22, 2015 3:10 am

I have the exact same problem with my wifi only Android tablet.

1st off, I couldn't get in on the web to my account from Firefox in Windows with any machine and had to reset the password.
I reset it to exactly the same password (I copy and paste, never type). That fixed the problem.

At the same time, I stopped being able to access from my tablet. The Same "Unable to contact server" error. I re-installed and that didn't help.

My guess is that the new server and the Android program have some criteria somewhere about what characters or how many will not be accepted for a password and my password is doing something your new server/ system / Android program doesn't like.

Does anyone know what the Android password acceptability rules are? Is there a list of unacceptable characters (within the standard unicode ascii set, nothing fancy). I really liked being able to use Mailwasher on my tablet.
steveshank
Rattled Rabbit
Posts: 4
Joined: Wed Feb 04, 2009 7:51 am

Re: "Unable to contact server"

Wed Apr 22, 2015 3:13 am

Never mind. I'm back too.
NickStrong
Student Sheep
Posts: 15
Joined: Thu Jul 16, 2009 3:17 am

Re: "Unable to contact server"

Sat Sep 08, 2018 8:49 am

Hi - this problem has been happening for the last 48hrs or so. Previously all ok. Android app.
Cannot log in using the web url either.
Any assistance gratefully received !
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nick.bolton
The Big Cheese
Posts: 1933
Joined: Thu Aug 28, 2008 4:02 pm

Re: "Unable to contact server"

Sat Sep 08, 2018 6:47 pm

It's working all ok as far as I can see. Is it still not working for you?
rdgusta
Rattled Rabbit
Posts: 3
Joined: Mon Sep 10, 2018 10:37 am

Re: "Unable to contact server"

Mon Sep 10, 2018 11:09 am

Also not working for me on Android Phone Samsung-SM-N910A, Android ver 6.0.1, security Patch Level Aug 1, 2017
gpumarejo
Mystified Moa
Posts: 6
Joined: Tue Sep 11, 2018 5:45 am

Re: "Unable to contact server"

Tue Sep 11, 2018 6:12 am

I have the same problem past 48 hours or so. iPhone App. Please help. Thank you
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nick.bolton
The Big Cheese
Posts: 1933
Joined: Thu Aug 28, 2008 4:02 pm

Re: "Unable to contact server"

Tue Sep 11, 2018 8:22 am

Where are you all from? Trying to work out if there's a route being blocked to our server for this. I'm not seeing any issues at all.
rdgusta
Rattled Rabbit
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Joined: Mon Sep 10, 2018 10:37 am

Re: "Unable to contact server"

Tue Sep 11, 2018 8:31 am

Location: Aloha, OR USA.
I am using a VHP if that makes a difference.
Gus...
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nick.bolton
The Big Cheese
Posts: 1933
Joined: Thu Aug 28, 2008 4:02 pm

Re: "Unable to contact server"

Tue Sep 11, 2018 8:33 am

Thanks, what does VHP mean?

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