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Re: "Unable to contact server"

Posted: Tue Apr 21, 2015 11:50 am
by Sidewinder
Have you tried shutting the device off and then restarting it?

Re: "Unable to contact server"

Posted: Tue Apr 21, 2015 7:02 pm
by johnnysaint
Yes, I've switched on/off, no difference.

I've also cleared app data and cache but no success.

Thanks anyway😃

Re: "Unable to contact server"

Posted: Tue Apr 21, 2015 9:11 pm
by rusticdog
You're not alone, mine doing the same....seems like could be Android devices effected. Guys looking into it.

Re: "Unable to contact server"

Posted: Tue Apr 21, 2015 9:39 pm
by rusticdog
Aannd we're back!

Re: "Unable to contact server"

Posted: Tue Apr 21, 2015 9:41 pm
by nick.bolton
Yes, sorry about this. We had to renew our SSL certificate and there was a small configuration problem with the new certificate which wasn't immediately apparent.

Re: "Unable to contact server"

Posted: Wed Apr 22, 2015 12:16 am
by johnnysaint
All fine now. Thanks.

Re: "Unable to contact server"

Posted: Wed Apr 22, 2015 3:10 am
by steveshank
I have the exact same problem with my wifi only Android tablet.

1st off, I couldn't get in on the web to my account from Firefox in Windows with any machine and had to reset the password.
I reset it to exactly the same password (I copy and paste, never type). That fixed the problem.

At the same time, I stopped being able to access from my tablet. The Same "Unable to contact server" error. I re-installed and that didn't help.

My guess is that the new server and the Android program have some criteria somewhere about what characters or how many will not be accepted for a password and my password is doing something your new server/ system / Android program doesn't like.

Does anyone know what the Android password acceptability rules are? Is there a list of unacceptable characters (within the standard unicode ascii set, nothing fancy). I really liked being able to use Mailwasher on my tablet.

Re: "Unable to contact server"

Posted: Wed Apr 22, 2015 3:13 am
by steveshank
Never mind. I'm back too.

Re: "Unable to contact server"

Posted: Sat Sep 08, 2018 8:49 am
by NickStrong
Hi - this problem has been happening for the last 48hrs or so. Previously all ok. Android app.
Cannot log in using the web url either.
Any assistance gratefully received !

Re: "Unable to contact server"

Posted: Sat Sep 08, 2018 6:47 pm
by nick.bolton
It's working all ok as far as I can see. Is it still not working for you?

Re: "Unable to contact server"

Posted: Mon Sep 10, 2018 11:09 am
by rdgusta
Also not working for me on Android Phone Samsung-SM-N910A, Android ver 6.0.1, security Patch Level Aug 1, 2017

Re: "Unable to contact server"

Posted: Tue Sep 11, 2018 6:12 am
by gpumarejo
I have the same problem past 48 hours or so. iPhone App. Please help. Thank you

Re: "Unable to contact server"

Posted: Tue Sep 11, 2018 8:22 am
by nick.bolton
Where are you all from? Trying to work out if there's a route being blocked to our server for this. I'm not seeing any issues at all.

Re: "Unable to contact server"

Posted: Tue Sep 11, 2018 8:31 am
by rdgusta
Location: Aloha, OR USA.
I am using a VHP if that makes a difference.
Gus...

Re: "Unable to contact server"

Posted: Tue Sep 11, 2018 8:33 am
by nick.bolton
Thanks, what does VHP mean?