"Unable to contact server"

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
rdgusta
Rattled Rabbit
Posts: 3
Joined: Mon Sep 10, 2018 10:37 am

Re: "Unable to contact server"

Tue Sep 11, 2018 8:39 am

rdgusta wrote:Location: Aloha, OR USA.
I am using a VHP if that makes a difference.
Gus...
Nick,
Sorry I keyed it wrong, should be "Virtual Private Network".
Gus...
NickStrong
Student Sheep
Posts: 12
Joined: Thu Jul 16, 2009 3:17 am

Re: "Unable to contact server"

Tue Sep 11, 2018 8:42 am

All now seems to be ok with me . . . but FWIW I'm in France
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nick.bolton
The Big Cheese
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Joined: Thu Aug 28, 2008 4:02 pm

Re: "Unable to contact server"

Tue Sep 11, 2018 8:52 am

Ok, a VPN won't make any difference.
gpumarejo
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Joined: Tue Sep 11, 2018 5:45 am

Re: "Unable to contact server"

Tue Sep 11, 2018 9:39 am

I’m travelling in Mexico (WiFi using VPN in Los Angeles) or ATT LTE Mexico
gpumarejo
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Joined: Tue Sep 11, 2018 5:45 am

Re: "Unable to contact server"

Tue Sep 11, 2018 11:11 am

I’m still unable to connect to Apple iCloud mail
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nick.bolton
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Re: "Unable to contact server"

Tue Sep 11, 2018 5:30 pm

Ok, perhaps they've enforced their password policy. You might need to generate an app specific password for Mailwasher Mobile with iCloud.

https://support.apple.com/en-us/HT204397
gpumarejo
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Joined: Tue Sep 11, 2018 5:45 am

Re: "Unable to contact server"

Wed Sep 12, 2018 12:44 am

I’m back in USA. But it worked in Mexico the first week. I don’t know what’s going on

Can I change the incoming server port number? It doesn’t seem to let me.
andydarvill
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Posts: 8
Joined: Wed Sep 12, 2018 5:51 am

Re: "Unable to contact server"

Wed Sep 12, 2018 5:56 am

Same for me: samsung S8, android app most recent version "unable to contact server" for several days now. Does not depend on whether I'm using 4G, wifi at home or wifi at work. Used to work reliably, what's up?
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nick.bolton
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Re: "Unable to contact server"

Wed Sep 12, 2018 6:20 am

Hard to know unless we can replicate the problem here. At the moment we have no idea why some people can't access it.
Clarification, is this an email account or the whole application that's the issue? I'm assuming it's the application. Can you provide a screenshot?
andydarvill
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Re: "Unable to contact server"

Wed Sep 12, 2018 6:52 am

Mailwasher pro on laptop win10 is fine. It's the android app that has the issue. Can't seem to attache a screenshot here, so here's a Onedrive link to my screenshot: https://1drv.ms/u/s!AgseACfYOxhmgbh8OYzHd1H8xQ11Qg
Doesn't tell you much! If I pull down to retry/refresh then I get a red bar saying "cannot connect to server".
I've made no changes to my android app, so username and password should still be good.
App is version 2.0.0
Can't find the date I updated it via the play store, think it was fairly recently.
Poked around in the phone and can't find the app files to look at file date, ho hum.
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nick.bolton
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Re: "Unable to contact server"

Wed Sep 12, 2018 7:05 am

Alright, so it's the email account which is the issue. What email provider is it?
andydarvill
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Re: "Unable to contact server"

Wed Sep 12, 2018 7:39 am

Not convinced that its the email account. Just tried Ios app on ipad and that’s fine.
andydarvill
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Re: "Unable to contact server"

Wed Sep 12, 2018 7:39 am

Email provider is claranet
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nick.bolton
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Re: "Unable to contact server"

Wed Sep 12, 2018 7:53 am

Do you know what Android version you're running?
andydarvill
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Re: "Unable to contact server"

Wed Sep 12, 2018 9:16 am

Android 8.0.0

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