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"Unable to contact server"

Posted: Tue Apr 21, 2015 4:27 am
by johnnysaint
Everything was working fine this morning but for the last 2 hours I've been getting "unable to contact server".

Are you having problems with the server or is it at my end?

Thanks.

Re: "Unable to contact server"

Posted: Tue Apr 21, 2015 8:48 am
by nick.bolton
Looks like everything is ok from our side. Can you access it via your web browser at https://mailwasher.firetrust.com ?

Re: "Unable to contact server"

Posted: Tue Apr 21, 2015 9:31 am
by Sidewinder
Not seen any problems here today.

Re: "Unable to contact server"

Posted: Tue Apr 21, 2015 9:59 am
by johnnysaint
No, I can't access it via the web browser either.

Re: "Unable to contact server"

Posted: Tue Apr 21, 2015 10:05 am
by nick.bolton
Hmm, odd. But you can access any other website obviously? Is this on your mobile or desktop computer? Can you try a different PC?

Re: "Unable to contact server"

Posted: Tue Apr 21, 2015 10:10 am
by johnnysaint
I can access it on my PC.

On my mobile device I get the error using the app and also the link you posted earlier via a browser. I can access other websites via a browser on my mobile device.

Re: "Unable to contact server"

Posted: Tue Apr 21, 2015 10:19 am
by nick.bolton
Can you access other secure websites on your mobile at the moment? Like those which start with https instead of http

Which mobile phone is it?

Re: "Unable to contact server"

Posted: Tue Apr 21, 2015 10:22 am
by johnnysaint
I can access other secure websites on my mobile device. I'm using a Nexus 7 (2012)tablet.

Re: "Unable to contact server"

Posted: Tue Apr 21, 2015 10:26 am
by nick.bolton
I wonder if it's a temporary routing problem with your mobile provider then. If you're connected via wifi and on the same network as your computer then it should work. If you're connecting through 3G or 4G then there might be a temporary problem with the providers network.

Re: "Unable to contact server"

Posted: Tue Apr 21, 2015 10:30 am
by johnnysaint
I'm currently connected via wifi on the same network as my PC. Earlier I was attempting to connect with 3G. Neither work on the mobile device.

Re: "Unable to contact server"

Posted: Tue Apr 21, 2015 10:33 am
by nick.bolton
We've got an old version of MW Mobile - can you access this website https://node.mailwasher.me ?

Don't worry about trying to use it, as we'll be shutting it down soon - I just want to know if you can access it.

Re: "Unable to contact server"

Posted: Tue Apr 21, 2015 10:36 am
by nick.bolton
Sorry use this instead http://node.mailwasher.me/#start

Re: "Unable to contact server"

Posted: Tue Apr 21, 2015 10:41 am
by johnnysaint
I can open the webpage but I'm not sure what my Mailwasher ID is. I usually login with my mail address.

Re: "Unable to contact server"

Posted: Tue Apr 21, 2015 10:44 am
by nick.bolton
Yes, it's an old login system which we're no longer using. We're a bit stumped why it's not working for you then, because it's working everywhere else and nothing has changed on our servers. I'll have a chat to the developers and see if we can figure it out

Re: "Unable to contact server"

Posted: Tue Apr 21, 2015 10:45 am
by johnnysaint
Ok, thanks Nick.