There must have been a recent update. Now I am trying to log in on my iphone 5C. MW Mobile doesn't accept my firetrust username (email) and password. I can't put in the username (not my full email) that I use to login to this forum. It insists on an email as username.
I can see in Firefox exactly what my username and pwd are. I do not want to reset the password and then have to remember to reset it everywhere. This is really annoying. What to do? Should I contact support privately? Thank you.
Login issues
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nick.bolton
- The Big Cheese
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Re: Login issues
Hmm, that's odd. When you created your Firetrust Login (for MW Mobile), it consists of an email address and a password. You can go to 'Login' screen and then click the link 'Reset Password' and you'll be sent a new temporary password. When you enter it in to MW Mobile, you'll be prompted to change it to your password you want to keep.
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garfld
- Travelling Tuatara
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Re: Login issues
Well. Even though I have used Mobile in the past, after the (apparent) update, it didn't know me and didn't even recognize my email address. I had to register, not login. So I did.
Just wanted to bring things up to date. It is working ok now except I still have to pull the screen down 4-5 times to get emails to show up. No response to this message is necessary.
Just wanted to bring things up to date. It is working ok now except I still have to pull the screen down 4-5 times to get emails to show up. No response to this message is necessary.
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nick.bolton
- The Big Cheese
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Re: Login issues
If you had an old version, yes we changed the login system because people remember an email address more than a username.
When you pull down once, it goes off to the server to get your email, that can take a few seconds, then when you pull down again, assuming it's got your email then it will display on your mobile. If you use IMAP, instead of POP3 to get your email, it's much faster.
sorry for the late reply
When you pull down once, it goes off to the server to get your email, that can take a few seconds, then when you pull down again, assuming it's got your email then it will display on your mobile. If you use IMAP, instead of POP3 to get your email, it's much faster.
sorry for the late reply