Notifications gone MIA

[Sidewinder]

All servers seem ok but we'll keep looking

No notifications all day

[Sidewinder]

Nothing all night or this morning either.

[Sidewinder]

Since it does not seem to affect all I'm wondering if it may be individual accounts erroring out with no recovery for auto check logic?

[Sidewinder]

Good morning Firetrust. No notifications at all since my last post on Friday.

[nick.bolton]

Ok, we'll check it out at work this morning

[nick.bolton]

These have been working all ok on our test phone over the weekend. I was away so I couldn't see if they were working until today. Can you PM me your Firetrust login email address.

[Sidewinder]

These have been working all ok on our test phone over the weekend. I was away so I couldn't see if they were working until today. Can you PM me your Firetrust login email address.

Done

[nick.bolton]

Can you please logout, restart the app and login again and see if the notifications are working again?

[Sidewinder]

No change. After your procedure I had incomings in MWP but nothing happened.

I believe it may be the timed autocheck failing.

[Sidewinder]

It started working again. First notification came in around 11:43 PM EST last night and continued through 4:00 AM EST.
Will monitor and update as the day progresses.

[Sidewinder]

Periodic Notifications continue but seem somewhat random.
What are the current autocheck timings.

[nick.bolton]

Every 15 mins, but every 5 mins when you're using it

[Sidewinder]

Died again early this morning EST.
I just did did a quick Log Out, Reload MWM and Log In. The messages setting there were definitely stale and had not been refreshed.
I did a couple of swipes to bring the messages current.
Something is causing the Auto Check to fail.

[Sidewinder]

Now back working.

[Sidewinder]

Worked perfectly until last evening (Friday) at around 8:30 PM EST. Suddenly stopped and nothing since then. Appears to be the Auto Check stopped.