Notifications gone MIA

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
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Sidewinder
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Re: Notifications gone MIA

Thu Jan 21, 2016 11:44 am

Nothing for the last day and half. I did the delete, restart, reload etc. and still nothing.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
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nick.bolton
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Re: Notifications gone MIA

Thu Jan 21, 2016 11:54 am

It's odd that it was working elsewhere then stopped when you got home, but surely that can't be relevant.

We'll take a look again at the logs.
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nick.bolton
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Re: Notifications gone MIA

Thu Jan 21, 2016 2:10 pm

Sent you a test just now from Amazon's servers. Did you receive it?
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Sidewinder
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Re: Notifications gone MIA

Thu Jan 21, 2016 2:14 pm

nick.bolton wrote:Sent you a test just now from Amazon's servers. Did you receive it?
Yes it came through.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
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nick.bolton
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Re: Notifications gone MIA

Thu Jan 21, 2016 2:53 pm

Hmm, all of our test devices are working ok. We'll need to look at other parts of the code. Stand by...
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Sidewinder
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Re: Notifications gone MIA

Thu Jan 21, 2016 4:16 pm

Just had a thought. While I was away the iPad was WI-FI via Comcast.
Here it's WI-FI via Verizon.
My thought is that maybe Verizon has a spam filter up based on your server source.
That doesn't explain why they weren't being sent though.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
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Sidewinder
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Re: Notifications gone MIA

Thu Jan 21, 2016 4:23 pm

All my accounts except one are VERIZON, two primary the rest are aliases to one of the primaries) The other one is GMail.

What happens if the Check Mail for your servers gets an error, does it stop checking?
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
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Sidewinder
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Re: Notifications gone MIA

Fri Jan 22, 2016 3:03 am

One notification in the middle of the night (here U.S. 1:45 AM EST). Nothing after that.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
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nick.bolton
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Re: Notifications gone MIA

Fri Jan 22, 2016 11:55 am

We're doing some more monitoring at the moment. It will error if it can't access the account, but then will try it next time
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nick.bolton
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Re: Notifications gone MIA

Mon Jan 25, 2016 10:00 am

The only thing we can see is the creation of your email account as POP3 (perhaps IMAP would be better) via the WIzard on the 15th, but then that's all - we don't know if it's been setup correctly or if there's no emails in that account but there's no errors. Do you have any other email accounts associated with it? We can't see because it's all encrypted.
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Sidewinder
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Re: Notifications gone MIA

Mon Jan 25, 2016 12:31 pm

nick.bolton wrote:The only thing we can see is the creation of your email account as POP3 (perhaps IMAP would be better) via the WIzard on the 15th, but then that's all - we don't know if it's been setup correctly or if there's no emails in that account but there's no errors. Do you have any other email accounts associated with it? We can't see because it's all encrypted.
The Gmail account (My MWM Login address) is working fine. Other 4 accounts are all Verizon, 2 Primary with the other 2 as alias to one primary. Aliases seldom have msgs, 1 primary infrequent, the other my active account. The Gmail only will have msgs. When reporting.

Interesting, today I've had 2 mystery notifications, the first since UR test one.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
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nick.bolton
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Re: Notifications gone MIA

Mon Jan 25, 2016 1:05 pm

Can you PM me with the verizon email addresses, then we'll look them up and see if there's any notifications or errors being reported.
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Sidewinder
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Re: Notifications gone MIA

Mon Jan 25, 2016 2:32 pm

nick.bolton wrote:Can you PM me with the verizon email addresses, then we'll look them up and see if there's any notifications or errors being reported.
Done. forgot to tell you all are POP
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
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Sidewinder
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Re: Notifications gone MIA

Tue Jan 26, 2016 10:09 am

Notifications are back today, will continue to monitor.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
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nick.bolton
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Re: Notifications gone MIA

Tue Jan 26, 2016 10:44 am

Ok, that's odd. We didn't make any changes and can't find any errors

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