Notifications gone MIA

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
User avatar
nick.bolton
The Big Cheese
Posts: 1717
Joined: Thu Aug 28, 2008 4:02 pm

Re: Notifications gone MIA

Postby nick.bolton Tue Feb 02, 2016 1:43 pm

Our server notifies AWS which notifies Apple which notifies You
If we do it through AWS the only difference is it isn't notified by our server to send the message first
User avatar
nick.bolton
The Big Cheese
Posts: 1717
Joined: Thu Aug 28, 2008 4:02 pm

Re: Notifications gone MIA

Postby nick.bolton Tue Feb 02, 2016 1:54 pm

User avatar
Sidewinder
Weary Womble
Posts: 11678
Joined: Sun Mar 29, 2009 2:05 pm

Re: Notifications gone MIA

Postby Sidewinder Wed Feb 03, 2016 8:07 am

nick.bolton wrote:https://support.apple.com/en-us/HT203609


Ok I opened those ports on my router and Norton.

I also enabled my Wireless connection to see if that made any difference.

Mail sync is dead after 10:22 am this morning and no notificatios.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
User avatar
Sidewinder
Weary Womble
Posts: 11678
Joined: Sun Mar 29, 2009 2:05 pm

Re: Notifications gone MIA

Postby Sidewinder Wed Feb 03, 2016 2:19 pm

It appears I can mail sysc but only with my celluar connection turned on. With WiFi only I cannot get my new email from your server. No notifications with either/both connections available.

Not sure how it went from intermittent notifications to none at all.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
User avatar
nick.bolton
The Big Cheese
Posts: 1717
Joined: Thu Aug 28, 2008 4:02 pm

Re: Notifications gone MIA

Postby nick.bolton Wed Feb 03, 2016 2:24 pm

It's really baffling! So it works on a cellular connection but not wifi? (except notifications). We'll keep looking
User avatar
Sidewinder
Weary Womble
Posts: 11678
Joined: Sun Mar 29, 2009 2:05 pm

Re: Notifications gone MIA

Postby Sidewinder Thu Feb 04, 2016 8:54 am

This morning I was able to manually do a swipe and bring in fresh mail until around 11:37 AM EST. After that nothing happens. I did a log off, delete app, reload app and log back in all on Wi-Fi and still nothing.

Does the swipe request from my iPad use the APN resources to talk to your servers?

I am getting notifications from other apps but I'm in doubt that all are coming in.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
User avatar
Sidewinder
Weary Womble
Posts: 11678
Joined: Sun Mar 29, 2009 2:05 pm

Re: Notifications gone MIA

Postby Sidewinder Thu Feb 04, 2016 9:01 am

Did you change anything just now for my account?

I just turned off Wi_Fi and turned Cellular service on and did a swipe and it did a refresh.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
User avatar
nick.bolton
The Big Cheese
Posts: 1717
Joined: Thu Aug 28, 2008 4:02 pm

Re: Notifications gone MIA

Postby nick.bolton Thu Feb 04, 2016 9:38 am

No, we didn't change anything yet. Just monitoring things.

If you swipe down, then close your phone, wait a bit then you should receive notifications. Notifications won't be shown if you're using the app.
User avatar
anniebrion
βeta Tester
Posts: 3203
Joined: Thu Nov 05, 2009 10:39 am
Location: Milkyway, Sol, Earth, UK, London
Contact:

Re: Notifications gone MIA

Postby anniebrion Fri Feb 05, 2016 11:38 am

Just got notification for 11 emails to my outlook account though no emails are there.
Annie.......... PC details (see Web Server)
Mailwasher Pro βeta [v 7.11.8] ― iPad Pro 12.9" wi-fi 128GB ― Revo 3610 (Web server)
User avatar
Sidewinder
Weary Womble
Posts: 11678
Joined: Sun Mar 29, 2009 2:05 pm

Re: Notifications gone MIA

Postby Sidewinder Fri Feb 05, 2016 1:06 pm

No notifications for days
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
User avatar
nick.bolton
The Big Cheese
Posts: 1717
Joined: Thu Aug 28, 2008 4:02 pm

Re: Notifications gone MIA

Postby nick.bolton Fri Feb 05, 2016 1:24 pm

Right, we just noticed the notifications app wasn't working - no errors! Have restarted it
User avatar
Sidewinder
Weary Womble
Posts: 11678
Joined: Sun Mar 29, 2009 2:05 pm

Re: Notifications gone MIA

Postby Sidewinder Sat Feb 06, 2016 4:05 am

No notifications at all since your last post.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
User avatar
nick.bolton
The Big Cheese
Posts: 1717
Joined: Thu Aug 28, 2008 4:02 pm

Re: Notifications gone MIA

Postby nick.bolton Sat Feb 06, 2016 9:44 am

OK, we'll check it's all working still

Return to “Mobile for IOS/Android/Windows Phone 8”

Who is online

Users browsing this forum: No registered users and 5 guests