Syncing accounts

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
bardos
Travelling Tuatara
Posts: 76
Joined: Wed May 20, 2009 1:37 am

Syncing accounts

Fri Oct 02, 2015 2:27 am

I managed to create an account with the mobile app, but on syncing, it only synced 4 of 7 email addresses. 3 Gmail addresses were not picked up. Is there a limit on syncing?
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Sidewinder
Weary Womble
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Re: Syncing accounts

Fri Oct 02, 2015 2:55 am

Not sure about any limit but did you have the tick boxes checked for all seven accounts?

FT will be in later it about 3:00 AM to provide you with a definitive answer about the limits.
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Sidewinder
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Re: Syncing accounts

Fri Oct 02, 2015 2:57 am

What version of MWP did you do the Sync with. If you don't have 7.6 then you should update to that version and then try the sync.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
bardos
Travelling Tuatara
Posts: 76
Joined: Wed May 20, 2009 1:37 am

Re: Syncing accounts

Fri Oct 02, 2015 6:26 am

Sidewinder wrote:What version of MWP did you do the Sync with. If you don't have 7.6 then you should update to that version and then try the sync.
Yes, ticked all accounts and using v7.6
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Sidewinder
Weary Womble
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Joined: Sun Mar 29, 2009 2:05 pm

Re: Syncing accounts

Fri Oct 02, 2015 8:31 am

Just a quick thought, uninstall 7.6 keeping the user settings and download/install 7.5 from here:
http://cdn.firetrust.com/downloads/mail ... 022015.exe
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
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nick.bolton
The Big Cheese
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Re: Syncing accounts

Fri Oct 02, 2015 8:34 am

What kinds of email accounts are the ones which did not sync? Gmail, outlook.com or ? Can you let me know what you have in the 'Account Description' field in Mailwasher Pro>>Settings>>Accounts>>General
bardos
Travelling Tuatara
Posts: 76
Joined: Wed May 20, 2009 1:37 am

Re: Syncing accounts

Fri Oct 02, 2015 8:45 am

nick.bolton wrote:What kinds of email accounts are the ones which did not sync? Gmail, outlook.com or ? Can you let me know what you have in the 'Account Description' field in Mailwasher Pro>>Settings>>Accounts>>General

3 gmail accounts and my one hotmail account do not show up on the mobile app. In the Account Description field is just a name to identify the account.
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nick.bolton
The Big Cheese
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Re: Syncing accounts

Fri Oct 02, 2015 9:10 am

Gmail and Hotmail (outlook.com) both use extra security so will have blocked them being setup on the mobile version.

Q: I can't get my GMail account to work

A: Gmail has probably blocked your account from being used with MailWasher Mobile, so visit https://support.google.com/mail/bin/ans ... swer=78754 to choose the options there.

Q: I can't get my outlook.com account to work

A: Outlook.com has probably blocked your account from being used with MailWasher Mobile, so visit http://www.microsoft.com/en-nz/Account/ ... ivity.aspx and look at your recent activity to see if there's anything there which needs attention, such as a security warning or wrong password. If you see unusual activity in the US at Amazon, that is our servers.
bardos
Travelling Tuatara
Posts: 76
Joined: Wed May 20, 2009 1:37 am

Re: Syncing accounts

Fri Oct 02, 2015 9:13 am

It's not a signing in problem. The accounts simply do not appear on the mobile app.
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nick.bolton
The Big Cheese
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Joined: Thu Aug 28, 2008 4:02 pm

Re: Syncing accounts

Fri Oct 02, 2015 9:58 am

They won't appear on there if they can't be verified. Mailwasher Mobile is hosted and at Amazon and if it can't be authenticated and login then it won't sync the account. You will either need to follow the steps in the Q&A above or add them manually (and still go through the steps in the Q&A)

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