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Mail Washer Mobile down?
Posted: Sat Apr 01, 2017 9:43 am
by CWM030
Hi,
I just registered for Mail Washer Mobile this morning. As soon as I registered and put in my user name and the password I wanted and then tried to log in, it says invalid user name and password. And I know I put in the correct password because I copied and pasted it. I then tried to re register under a different email address. Same thing.
I tried to do a password reset.... I never get the email because as soon as I hit the send email button I get a little circle for one second then goes back to click here to submit?
Regards and Thanks,
Sincerely,
Christopher M
EMAIL:
Chris@CWM030.COM
Re: Mail Washer Mobile down?
Posted: Sun Apr 02, 2017 8:02 pm
by nick.bolton
Hi Christopher
That's odd, we've tried it here and it's working all ok. I can't find your account in our system, so can you try and register again. Try on your desktop using Google Chrome at
http://mailwasher.firetrust.com
What mobile are you using?
Re: Mail Washer Mobile down?
Posted: Mon Apr 03, 2017 4:20 am
by CWM030
I tried registering under
chris@cwm030.com
and
CWM030@Yahoo.com
That is very odd.... I am using a Samsung Galaxy J3[6]
Re: Mail Washer Mobile down?
Posted: Mon Apr 03, 2017 4:23 am
by CWM030
I just created an account with
Chris@CWM030.COM
and I am logged in via the website, but when I open MWP and try to log in it says INVALID PASSWORD.
Yet, I am using the password I picked.
Re: Mail Washer Mobile down?
Posted: Mon Apr 03, 2017 7:41 am
by nick.bolton
What mobile phone/tablet are you using?
So you login to MWP via Setting>>Sync ?
I still can't see the account you made in our system either
Re: Mail Washer Mobile down?
Posted: Mon Apr 03, 2017 8:28 am
by CWM030
Yes...... I created my account from the site you linked me in the previous reply.
Re: Mail Washer Mobile down?
Posted: Mon Apr 03, 2017 8:42 am
by nick.bolton
Does it work if you log back in to the website link?
Re: Mail Washer Mobile down?
Posted: Mon Apr 03, 2017 8:48 am
by CWM030
No, Invalid email or password.
Re: Mail Washer Mobile down?
Posted: Mon Apr 03, 2017 8:51 am
by nick.bolton
OK, I'll need to get a programmer to have a look at it - something odd going on
Re: Mail Washer Mobile down?
Posted: Mon Apr 03, 2017 8:53 am
by CWM030
okay, please let me know when its fixed
Thanks.
Re: Mail Washer Mobile down?
Posted: Tue Apr 04, 2017 1:59 pm
by nick.bolton
Can you give it a try again now (To setup again from the start)
Re: Mail Washer Mobile down?
Posted: Tue Apr 04, 2017 2:13 pm
by CWM030
Looks like its working!!!!
I was able to log in with my phone and MWP
I even logged out of MWP on the PC and logged back in and its working!
Re: Mail Washer Mobile down?
Posted: Tue Apr 04, 2017 2:15 pm
by nick.bolton
Great, good to hear. Not sure what happened the first time. The mobile version is pretty basic, but we're intending to update it