Unable to reset password on iPhone

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
ajwilcox
Travelling Tuatara
Posts: 48
Joined: Sat Oct 25, 2008 10:29 am

Unable to reset password on iPhone

Postby ajwilcox Tue Jul 04, 2017 9:07 pm

iPhone lost connection and MailWasher reverted to login screen.
Unable to login.
Reset password.
Return to login screen. No emails with reset password!
User avatar
nick.bolton
The Big Cheese
Posts: 1687
Joined: Thu Aug 28, 2008 4:02 pm

Re: Unable to reset password on iPhone

Postby nick.bolton Wed Jul 05, 2017 9:29 am

Hi

So you did reset the password but when you logged in, there were not emails? If so, can you re-sync your email accounts from MailWasher Pro>>Settings>>Sync, or re-add your accounts manually
ajwilcox
Travelling Tuatara
Posts: 48
Joined: Sat Oct 25, 2008 10:29 am

Re: Unable to reset password on iPhone

Postby ajwilcox Tue Jul 11, 2017 5:11 am

Resolved. My mobile account email address used to go into the catch all account. Somehow this has stopped happening. Could be me or the hosting service changing things.

Veering back to the root cause of the problem. When you lose mobile internet, Mailwash Mobile asks you to login or create an account. Usually I succeed at logging in again when reconnected by either restarting the app (no login required) or by logging in if required. It would be good if Mailwash could just say "No internet connection please try later".
ajwilcox
Travelling Tuatara
Posts: 48
Joined: Sat Oct 25, 2008 10:29 am

Re: Unable to reset password on iPhone

Postby ajwilcox Tue Jul 11, 2017 5:11 am

Resolved. My mobile account email address used to go into the catch all account. Somehow this has stopped happening. Could be me or the hosting service changing things.

Veering back to the root cause of the problem. When you lose mobile internet, Mailwash Mobile asks you to login or create an account. Usually I succeed at logging in again when reconnected by either restarting the app (no login required) or by logging in if required. It would be good if Mailwash could just say "No internet connection please try later".

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