Firetrust Support Forums

Revisiting the android version after some time. Downloaded, installed, and logged in. But no email accounts.

I *think* that I should be on the PC: Settings->Sync->Mobile->Sync Button

But doing that, gives me the message
{"code":110, "message":"You are not permitted to view this feature"}

And I don't know if I should be doing anything to the phone at that time. Nothing appears on the phone afterwards.

Your account might have been removed if it's not been used for a long time. We do remove dormant accounts. You'd need to re-create it again.
We are re-doing the mobile version at the moment

Did that, and it worked. I also deleted most of the many email accounts which were being checked, as I wasn't sure if they were still active or not. Just guessing that they would be, or they wouldn't appear.

It's working now, thanks.

Spoke too soon...

The PC version is showing around 50 emails, the synced phone was showing one, but I marked it as spam, and now it is not showing any.

Do I have to do something to the phone to tell it to gather emails?

Since it's hosted, normally it will check in the background every 15 minutes, but if you pull down on the screen it will go off and fetch the emails, this can take a few seconds, then pull down again and it will bring the emails in to Mailwasher.

Thanks, wouldn't have guessed that!

Are there instructions somewhere?

We're re-doing the mobile version and it won't be like this in the next version. Instructions https://www.firetrust.com/products/mail ... p-my-email