Cannot login

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
sabarnett
Travelling Tuatara
Posts: 70
Joined: Sun Jun 14, 2009 11:08 pm

Cannot login

Postby sabarnett Tue Nov 07, 2017 6:48 am

Are there any issues with the server? Sometime this afternoon, I appear to have been logged out of the server and I cannot login again. I type my user name and password (same id and password I have been using for years), I get the spinner briefly and get dropped back to the login screen.

No error messages, just can’t login. Have tried my phone and iPad on two separate networks.

Any suggestions?

It was all working this morning.
HJLenzi
Rattled Rabbit
Posts: 3
Joined: Tue Nov 07, 2017 9:18 am

Re: Cannot login

Postby HJLenzi Tue Nov 07, 2017 9:22 am

Same Problem here (Android 6.01).


Also Sync does not work ("code 110. "message: you are not permitted to view this feature").

What I tried since now:
De- and Reinstalled the app - no success
Controlled, if my registration ended. No, my registration is valid until March 13, 2018.
HJLenzi
Rattled Rabbit
Posts: 3
Joined: Tue Nov 07, 2017 9:18 am

Re: Cannot login

Postby HJLenzi Tue Nov 07, 2017 9:37 am

Now I tried to log in on the Webbrowser:

http://mailwasher.firetrust.com/#/login

The Message: "Unable to contact server".

So it seems to be a problem with the Server not with the app and your system.
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rusticdog
Firetrust Monkey
Posts: 13607
Joined: Mon Jun 13, 2005 6:27 pm
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Re: Cannot login

Postby rusticdog Tue Nov 07, 2017 9:53 am

Sorry about that, the authentication server had fallen over. Back up now.

Cheers
hitbit
Rattled Rabbit
Posts: 4
Joined: Tue Apr 26, 2016 5:59 am

Re: Cannot login

Postby hitbit Tue Nov 07, 2017 9:55 am

Sorry to say but its not up and running. I cannot log in. Have uninstalled and reinstalled. Still cannot log in.

hitbit
User avatar
rusticdog
Firetrust Monkey
Posts: 13607
Joined: Mon Jun 13, 2005 6:27 pm
Contact:

Re: Cannot login

Postby rusticdog Tue Nov 07, 2017 9:56 am

Can you try logging in here http://mailwasher.firetrust.com/#/login
sabarnett
Travelling Tuatara
Posts: 70
Joined: Sun Jun 14, 2009 11:08 pm

Re: Cannot login

Postby sabarnett Tue Nov 07, 2017 11:13 am

I’m back in with the iPad. Quite scary being without MailWasher!

Thank you.
HJLenzi
Rattled Rabbit
Posts: 3
Joined: Tue Nov 07, 2017 9:18 am

Re: Cannot login

Postby HJLenzi Tue Nov 07, 2017 1:36 pm

Works again here too.
Thanks.
emmrecs
Student Sheep
Posts: 18
Joined: Thu Aug 12, 2010 1:40 am

Re: Cannot login

Postby emmrecs Sat Nov 11, 2017 1:28 am

I'm experiencing the same problem.

MW Mobile on Samsung Galaxy S7 Edge (Android 7), MW Mobile has worked perfectly for many months, up to yesterday. Now says no E Mail Accounts exist and attempting to "Create New Account", all details correctly entered, receive a reply that my email provider has rejected the connection.

Any ideas why?

TIA.

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