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Cannot login

Posted: Tue Nov 07, 2017 6:48 am
by sabarnett
Are there any issues with the server? Sometime this afternoon, I appear to have been logged out of the server and I cannot login again. I type my user name and password (same id and password I have been using for years), I get the spinner briefly and get dropped back to the login screen.

No error messages, just can’t login. Have tried my phone and iPad on two separate networks.

Any suggestions?

It was all working this morning.

Re: Cannot login

Posted: Tue Nov 07, 2017 9:22 am
by HJLenzi
Same Problem here (Android 6.01).


Also Sync does not work ("code 110. "message: you are not permitted to view this feature").

What I tried since now:
De- and Reinstalled the app - no success
Controlled, if my registration ended. No, my registration is valid until March 13, 2018.

Re: Cannot login

Posted: Tue Nov 07, 2017 9:37 am
by HJLenzi
Now I tried to log in on the Webbrowser:

http://mailwasher.firetrust.com/#/login

The Message: "Unable to contact server".

So it seems to be a problem with the Server not with the app and your system.

Re: Cannot login

Posted: Tue Nov 07, 2017 9:53 am
by rusticdog
Sorry about that, the authentication server had fallen over. Back up now.

Cheers

Re: Cannot login

Posted: Tue Nov 07, 2017 9:55 am
by hitbit
Sorry to say but its not up and running. I cannot log in. Have uninstalled and reinstalled. Still cannot log in.

hitbit

Re: Cannot login

Posted: Tue Nov 07, 2017 9:56 am
by rusticdog
Can you try logging in here http://mailwasher.firetrust.com/#/login

Re: Cannot login

Posted: Tue Nov 07, 2017 11:13 am
by sabarnett
I’m back in with the iPad. Quite scary being without MailWasher!

Thank you.

Re: Cannot login

Posted: Tue Nov 07, 2017 1:36 pm
by HJLenzi
Works again here too.
Thanks.

Re: Cannot login

Posted: Sat Nov 11, 2017 1:28 am
by emmrecs
I'm experiencing the same problem.

MW Mobile on Samsung Galaxy S7 Edge (Android 7), MW Mobile has worked perfectly for many months, up to yesterday. Now says no E Mail Accounts exist and attempting to "Create New Account", all details correctly entered, receive a reply that my email provider has rejected the connection.

Any ideas why?

TIA.