Syncing

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
Claud47
Travelling Tuatara
Posts: 33
Joined: Mon Jul 19, 2010 10:45 am

Syncing

Postby Claud47 Sat Nov 18, 2017 1:53 pm

Hi, on my iPads I have to sync MWM three for four times till I get new mail. What can I do to fix this?

Thank you,
Claudia Johnson
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nick.bolton
The Big Cheese
Posts: 1654
Joined: Thu Aug 28, 2008 4:02 pm

Re: Syncing

Postby nick.bolton Sat Nov 18, 2017 8:55 pm

Because it's hosted, when you pull down to Sync, it goes off to the server to initiate a 'Check Mail', so that can take some time for the mail to come in to the server, then when you pull down again, if it has all the emails, then it will send them to the MWM app.

We're working on a new version which doesn't have this limitation.
Claud47
Travelling Tuatara
Posts: 33
Joined: Mon Jul 19, 2010 10:45 am

Re: Syncing

Postby Claud47 Sun Nov 19, 2017 1:46 pm

Thank you very much. I will look forward to the new version for MWM & MW 8.
pjh
Rattled Rabbit
Posts: 3
Joined: Fri May 11, 2018 9:28 am

Re: Syncing

Postby pjh Mon May 14, 2018 7:02 pm

Is this still the status of the Mobile app? I've been waiting for 7 minutes for the gmail to appear on my iPad. It says "synced a few seconds ago" but there's no new mail to be seen.
pjh
Rattled Rabbit
Posts: 3
Joined: Fri May 11, 2018 9:28 am

Re: Syncing

Postby pjh Mon May 14, 2018 7:06 pm

Actually there is no gmail showing since last Thursday. Today is Monday. I keep resyncing every hour and the app looks like it's doing its stuff, but ...
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nick.bolton
The Big Cheese
Posts: 1654
Joined: Thu Aug 28, 2008 4:02 pm

Re: Syncing

Postby nick.bolton Mon May 14, 2018 9:12 pm

Can you delete the Gmail account and then re-add it, did that help?
pjh
Rattled Rabbit
Posts: 3
Joined: Fri May 11, 2018 9:28 am

Re: Syncing

Postby pjh Tue May 15, 2018 2:27 pm

Tried deleting the Gmail account and re-adding. Same issue. Wondered if it was two-factor verification, so went to the Google account and turned it off. Tried to reconnect. Same message telling me that it was probably the wrong password (NOT). Found a workaround by forwarding all my Gmail account to a new email account on my own server. All good again.
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nick.bolton
The Big Cheese
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Joined: Thu Aug 28, 2008 4:02 pm

Re: Syncing

Postby nick.bolton Tue May 15, 2018 2:32 pm

Thanks for letting us know. We've found that Gmail has stopped some people's accounts being activated by 3rd parties even though they've allowed it, unless they signin with a thing called OAUTH (which MW Mobile doesn't yet have).
Techiq
It begins with a single step
Posts: 1
Joined: Mon May 28, 2018 8:05 pm

Re: Syncing

Postby Techiq Mon May 28, 2018 8:31 pm

New iCloud
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nick.bolton
The Big Cheese
Posts: 1654
Joined: Thu Aug 28, 2008 4:02 pm

Re: Syncing

Postby nick.bolton Tue May 29, 2018 11:04 am

ICloud now requires you to have a different email account password for each app https://support.apple.com/en-nz/HT204397

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