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BT email account

Posted: Wed Jan 02, 2019 6:38 am
by ib12
Cannot set up a BT email account on Mobile Mailwasher. Either get error for incorrect password or doesn't exist. Any suggestions?

Re: BT email account

Posted: Wed Jan 02, 2019 8:54 am
by nick.bolton
Sorry, try again now as we had a server issue there for a while.

Re: BT email account

Posted: Wed Jan 02, 2019 10:22 pm
by ib12
Have tried adding email account and all I get is "Your email provider has indicated your email settings are not correct" I am using the same settings as for Mailwasher Pro and my email program Outlook and K9 (mobile). So why can't I add an account?

Re: BT email account

Posted: Thu Jan 03, 2019 7:56 am
by nick.bolton
Usually this would indicate your password is incorrect. Are you able to send me a private message with a screenshot of these settings in the mobile version?

Re: BT email account

Posted: Thu Jan 03, 2019 1:01 pm
by ib12
Screenshot_20190102-234812_MailWasher.jpg
Screenshot_20190102-234812_MailWasher.jpg (368.95 KiB) Viewed 1117 times
Although it's saying the password maybe incorrect I know it isn't as it works with Outlook on PC and on Android phone mail app. The settings for pop3 are the same as Mailwasher Pro and Outlook.

Re: BT email account

Posted: Thu Jan 03, 2019 4:34 pm
by nick.bolton
Thanks. That's odd then. Do you have any unusual characters in your password like * ?

Re: BT email account

Posted: Thu Jan 03, 2019 8:04 pm
by ib12
No just letters & numbers

Re: BT email account

Posted: Thu Jan 03, 2019 8:09 pm
by nick.bolton
Well, I'm sorry but I just don't know what the issue would be. That message is what we get back from the ISP and usually means an incorrect username or password. We don't get any logs for this either. Another thought is that they might be blocked it based on security because it's a hosted app, so our server for this is in the USA (Oregon). Perhaps BT have a setting to show where this has tried to be used and you can unblock it? (Like Gmail)

Re: BT email account

Posted: Thu Jan 03, 2019 10:28 pm
by ib12
I'll check with BT, thanks.

Re: BT email account

Posted: Sat Jan 05, 2019 4:29 am
by michaelkenward
BT doesn't work with Mailwasher here either.

Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>47c4b4f66a90fe632a552726d89377bb</ID><DT>2019-01-04 15:22:12</DT><MWPEXCEPTION><UID>Exception e12a485e89b54266dce70e5c8bae1f1c</UID><AID>Acct2008558026</AID><SOURCE>IMAPservice::GetFolders</SOURCE><MESSAGE>IMAPservice::GetFolders - SocketException - GetLine failed() failed with code 0: The operation completed successfully.</MESSAGE><ADDXML><TYPE>IMAPFOLDERS</TYPE><SEVERTYPE>IMAP</SEVERTYPE><HOST>mail.btinternet.com</HOST><PORT>993</PORT><ACCOUNT_TEXT>xxxxxxxxxxxxxxxxx_btinternet_com</ACCOUNT_TEXT><ACCOUNT>Acctxxxxxxxxxxxxxx</ACCOUNT><USER>xxxxxxxxxxxxxxxx@btinternet.com</USER><LOGINTYPE>1</LOGINTYPE><SSLMODE>1</SSLMODE></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>

BT has a wonderful ability to use settings that screw up anyone who dates to try to use its system with alternative hardware or grown up software.

For example, it uses an implementation of IPv6 that many hardware makers do not support.

Re: BT email account

Posted: Sat Jan 05, 2019 7:50 am
by nick.bolton
We did find that people with BT emails and passwords containing an asterisk wouldn't work in MailWasher (something we'll fix up), if you go to Mailwasher>>Help>>User Files, then that will open a Window. Go to the Logs folder and for the BT logs, you should see a more specific error message if you can post that.